Technical Writer

Creative Services Guadalajara, Jalisco


Position at J2 Cloud Services


The Technical Writer is responsible for generating and maintaining all documentation related to content development (instructional design, multimedia development), translations, customizations, courseware, and other software platforms. It is a key role in helping to make sure that we have a centralized and cohesive set of internal and external guidelines and information.


This position works closely with the development teams and contractors in the US, Mexico, Taiwan, and India.


Essential Functions

  • Generate and maintain all documentation including, but not limited to, SOPs, catalogs, software manuals, tracking documents, review material, and screenshot documents (if needed)
  • Proactively look for and address issues and/or missing information to ensure documentation is organized well, easy to understand, accurate, and current
  • Lead release process, which involves documentation, version tracking, asset transfers, and communications to stakeholders
  • Publish meeting minutes and record all edits and comments from content group reviews
  • Contribute to the ongoing improvement of documentation and associated processes
  • Address questions from other departments regarding development documentation and tracking
  • Coordinate with internal stakeholders on development documentation
  • Copyedit scripts and documents
  • Prepare work orders for contractors and freelancers
  • Maintain content library of glossary terms and check with Instructional Designers on updates
  • Initiate tasks on project management software
  • Recording and communicating product requirements for software development


Education and Experience

  • Bachelor’s degree required
  • 3+ years’ technical writer experience
  • High level of expertise in writing and editing
  • Background in eLearning and/or cybersecurity preferred


  • Fluent in English
  • Strong grammatical, prioritization, communication, and collaboration skills
  • Strong attention to detail
  • Ability to articulate learning and technical terminology and processes effectively to those who are not familiar with the subject material
  • Ability to work successfully with a global, virtual team
  • Proficient with Microsoft Office


Supervisory Responsibilities

Not applicable.


Work Environment

Work environment is office-based or remote (at home). Temperature, noise level, and other environmental factors may vary.


Physical Demands

Physical demands are equal to that commonly associated with office work. Majority of work time is spent sitting at desk in front of computer.


Position Type and Expected Hours of Work

Full time position. Must be available and meet obligations for the dept. during assigned business hours that will also overlap with US PST by 2 hours (8:30 – 10:30 PM IST) and as necessary.



Not applicable.


Equal Employer Opportunity (EEO) Statement

Inspired eLearning provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Inspired eLearning, LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.


Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.