Junior Systems Engineer - IGN

Engineering San Francisco, California


Description

Position at IGN

Ziff Davis LLC is the leading global digital media company specializing in the technology and gaming markets, reaching in-market buyers and influencers in both the consumer and business-to-business space every month. Ziff Davis sites, which feature trusted and comprehensive evaluations of the newest and hottest products, include PCMag.com, IGN.com, ExtremeTech.com, Geek.com, Toolbox.com, Computershopper.com, and eMedia. Ziff Davis B2B Focus, Inc. (“Ziff Davis B2B”) is a leading provider of online research to enterprise buyers and of high-quality leads to IT vendors. Ziff Davis also operates NetShelter, an advanced ad targeting platform focused on tech buyers, TechBargains.com and LogicBuy.com, leading providers of deals and discounts on tech products.  Ziff Davis is a division of j2 Global, Inc. (NASDAQGS: JCOM).

Responsibilities:

 

  • Assist in administering and maintaining systems support for, and not limited to, software, hardware, audio/visual gear, phone systems and servers
  • Configure and deploy laptops and desktops for users
  • Provide courteous and timely technical support for over 200 users spread across various offices around the globe, working with them to solve technical issues
  • Resolve issues via our trouble ticketing system
  • Maintain user accounts and permissions to various systems
  • Create and maintain documentation of various systems, processes, and infrastructure
  • Able to assist in projects and ad hoc duties as needed
  • Participate in an on call rotation, typically every third week or more for after business hours and weekend support of critical business systems and emergency high value user support
  • This role will be based in San Francisco, but will be required to travel to other locations on an as needed basis for support as well as be on a scheduled rotation, typically every third week or more for on site support for remote offices.

Qualifications: 

  • Preferably 1 to 2 years in a helpdesk role or degree in the information technology field.
  • Able to logically think through problems and find solutions
  • Ability to learn new processes and technical skills
  • Able to communicate technical concepts to non technical users
  • Ability to write clear and understandable technical documentation for both technical and non technical users
  • Able to work well in a team environment as well as independently
  • Familiarity with Windows and Apple OSX systems
  • Familiarity in GSuite use
  • This role will require standing for long periods of time, crawling under desks to set up systems as well as lifting up to 30lbs for moving equipment

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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