Order Operations Manager - Ekahau

Sales Seattle, Washington Remote


Description

Position at Ekahau

The Order Operations Manager is responsible for leading and optimizing the processes from the end of pipeline through to fulfillment and invoicing of product.  A large portion of Ekahau’s business involves Distributors and Resellers.

 Leadership of Team responsible (worldwide) for:

  • Processing of orders (at times involves quotes)
  • Invoicing
  • Shipment of product
  • Inventory of product
  • Analytics from end of pipeline through to bookings and continuous improvement of all relevant processes

 Leadership scope:

  • Interviewing, selection, and hiring
  • Training of new and existing Team Members
  • Planning, assigning work, and monitoring quality of Team and individual results
  • Performance appraisals
  • Cross-functional collaboration Sales Leaders on deals, with Finance on revenue recognition, and with CRM managers on optimizing Salesforce for order process.

Qualifications:

  • Minimum 2 years of leading a Team
  • Minimum 1 year of Salesforce.com experience (focused on opportunities and accounts)
  • Minimum of 2 years working with orders

The role reports to Director of Sales Operations.

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