Technical Support Engineer (Dutch Speaking)

Client Support Almere, Netherlands


Description

Position at j2 Global

Overview:

We’re on a mission to protect our customers’ data, 24/7, from anything — natural disasters, cyber theft, human error, system corruption. If disaster does strike, we’re there — at a moment’s notice — to restore everything. Together with the KeepItSafe® team, you will support this mission my managing a diverse and complex range of support issues directly related to the use, support and implementation of server backup and recover. 

The Technical Support Engineer will manage a diverse and complex scope of support issues directly related to the use, support and implementation of server backup and recovery. You will be joining a small team with a start-up attitude in Almere, but will also be part of a broader global backup support team with offices in Dublin, Oslo, Copenhagen, LA and Boston.

Role description

  • Providing customers and partners with technical support via e-mail, phone and remote support sessions
  • Monitoring of customer backup and disaster recovery systems to ensure they are covered in the event of any issues
  • Working with colleagues, customers and partners to troubleshoot and resolve issues, using your knowledge of the KeepItSafe® backup suite and underlying infrastructure (network, Windows etc.)
  • Advising customers on implementing new backup and disaster recovery solutions or optimizing their existing solutions
  • Creating clear documentation of customer issues
  • Managing and prioritising your workload, taking full accountability for resolving customer issues
  • Producing knowledge base material for internal and external use to document known issues and share best practices
  • Sharing your experience and learning from colleagues in regular global product forums

Key requirements

  • Native/ near-native Dutch and fluency in English are requirements for this role
  • 1+ year of experience in software support, providing support by phone, email and chat 
  • Networking and Windows server troubleshooting skills
  • Excellent customer service skills
  • Aptitude for solving problems and acting on own initiative.
  • Working knowledge of database technology including MS Exchange and MS SQL Server
  • Understanding of concepts of backup, disaster recovery, encryption and compression
  • Experience with backup & recovery an advantage
  • Norwegian/ Danish/ Swedish language skills highly advantageous