MLR QA Coordinator - Everyday Health

Sales Asheville, North Carolina


Description

Position at Everyday Health

POSITION SUMMARY: 

 

The Medical, Legal, Regulatory (MLR) Quality Assurance Coordinator focuses on quality assurance (QA) testing and testing coordination across the Everyday Health Professional digital and print campaign portfolio.

RESPONSIBILITIES:

The MLR QA Coordinator is responsible for completing comprehensive product testing of client-approved promotional campaigns to ensure accuracy according to MLR client guidelines prior to assets being deployed to targeted healthcare providers.  This role provides both functional and organization support across the Everyday Health Professional portfolio of products and pharmaceutical clients.  

Testing

  • Support holistic testing efforts for multiple projects and releases, including integration, system, performance and user-acceptance
  • Develop, execute and maintain deadline-driven test plans and prioritization
  • Document, evaluate and communicate test results and errors 
  • Troubleshoot testing issues with the Creative Services team to successfully deploy campaigns
  • Provide testing timeline estimates for assigned work
  • Partner with Creative Services team members and Account Executives to ensure testing requirements are documented, understood and executed
  • Track and report on established QA standards
  • Provide input on decisions for tactical releases

QA Practices

  • Drive established QA practices and methodology for the Creative Services team
  • Participate in executing QA roadmaps and strategies
  • Work with team to develop, implement and adopt testing practices and expectations
  • Collaborate with Creative Services team to develop, implement and improve innovative QA capabilities, approaches and services
  • Assist Creative Services team with asset wrap up process
  • Assist with client regulatory and submission process as needed
  • Maintain testing processes in Ziflow 
  • Initiate jobs in Ziflow & Jira when copy docs are submitted 
  • Ensure metadata input in Ziflow & Jira is complete and accurate
  • Communicate with Deployment when assets are approved for dissemination
  • Retire creatives upon MLR Manager direction

 

QUALIFICATIONS/REQUIREMENTS:

  • Associates or Bachelor’s degree in a related discipline
  • Understanding of QA processes, practices and systems
  • Strong and responsive communication 
  • Strong attention to detail
  • High level of organization
  • Ability to proactively communicate deadlines
  • Ability to communicate effectively and work with cross-functional teams
  • Proficient in Microsoft Office and Adobe applications
  • Demonstrated ability to work on concurrent projects, activities and tasks under rigid time constraints
  • Team-oriented with a positive attitude
  • Ziflow and Jira experience preferred

The most important required skills are strong communication and quick responsiveness, self-motivation, teamwork and the management of diverse tasks. The QA Coordinator must have the ability to work under pressure, utilize effective time management, communicate effectively and be client-focused with a willingness to take ownership of projects.

COMPANY PROFILE

Everyday Health Group (EHG) is a recognized leader in patient and provider education and services attracting an engaged audience of over 60 million health consumers and over 800,000 U.S. practicing physicians and clinicians. Our mission is to drive better clinical and health outcomes through decision-making informed by highly relevant information, data, and analytics. We empower healthcare professionals and consumers with trusted content and services delivered through Everyday Health Group’s world-class brands.


Everyday Health Group is a division of J2 Global Inc. (NASDAQ: JCOM), and is headquartered in New York City.  


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