Technical Support Engineer

Client Support Almere, Netherlands


Description

Position at j2 Cloud Services

Our Mission:

We’re on a mission to protect our customers’ data, 24/7, from anything — natural disasters, cyber theft, human error, system corruption. If disaster does strike, we’re there — at a moment’s notice — to restore everything.

Overview:

KeepItSafe is looking for a Technical Support Engineer to join our team in The Netherlands. The Support Engineer will manage a diverse and complex scope of support issues directly related to the use, support and implementation of server backup and recovery.

Together with our KeepItSafe® team, you will support our mission by managing a diverse and complex range of support issues directly related to the use, support and implementation of server backup and recovery. 

You will be joining a small team in Almere -the Netherlands but will also be part of a broader global backup support team with offices in Oslo, Dublin, Copenhagen, LA and Boston.

Role description      

  • Providing customers and partners with technical support via e-mail, phone and remote support sessions
  • Monitoring of customer backup and disaster recovery systems to ensure they are covered in the event of any issues
  • Working with colleagues, customers and partners to troubleshoot and resolve issues, using your knowledge of the KeepItSafe® backup suite and underlying infrastructure (network, Windows etc.)
  • Advising customers on implementing new backup and disaster recovery solutions or optimizing their existing solutions
  • Creating clear documentation of customer issues
  • Managing and prioritising your workload, taking full accountability for resolving customer issues
  • Producing knowledge base material for internal and external use to document known issues and share best practices
  • Sharing your experience and learning from colleagues in regular global product forums

Key requirements

  • Native/ near-native Dutch and fluency in English are requirements for this role
  • 1+ year of experience in software support, providing support by phone, email and chat 
  • Networking and Windows server troubleshooting skills
  • Excellent customer service skills
  • Aptitude for solving problems and acting on own initiative.
  • Working knowledge of database technology including MS Exchange and MS SQL Server
  • Understanding of concepts of backup, disaster recovery, encryption and compression
  • Experience with backup & recovery an advantage
  • Norwegian/ Danish/ Swedish language skills highly advantageous

About KeepItSafe and J2 Global

KeepItSafe® is part of J2 Global’s Business Cloud Services Division, serving tens of thousands of customers with professional Cloud Backup solutions around the world. We operate advanced backup platforms from 27 data centers in 11 countries across 3 regions, making us a global leader in the field. In addition to providing industry leading brands and solutions, we ensure that our customers minimize their investment in necessary expenses for the backup of their vital data, and to provide them with 24/7/365 first-class support by highly skilled engineers.

J2Global Inc. JCOM-(NASDAQ) provides Internet services through two segments: Business Cloud Services and Digital Media. Founded in 1995, j2 Global, Inc. is the result of a marriage of a revolutionary patented suite of services and a financially strong and disciplined organization.


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