Salesforce Engineer

Engineering Los Angeles, California Remote


Description

Position at J2 Cloud Services

J2 is looking for a talented and versatile Salesforce Engineer to work on the shared Salesforce org for our business unit. This will be a role combining elements of a typical Salesforce Administrator and Developer.

This role will be part of the Engineering team but work closely with the Enterprise Applications team, and will coordinate with Sales, Marketing and Customer Service teams to provide solutions for Salesforce implementations and support Salesforce requirements, data migrations, enhancements, user setup etc. throughout the unit. The ideal candidate will have experience as administrator and developer.

Job Duties

  • Administer the Service Cloud and Sales Cloud environments while contributing to the company-wide vision and standards for new Salesforce.com solutions.
  • Develop and maintain custom data input screens, reports, dashboards, validation rules, and workflow.
  • Maintain the functional areas of data management, accounts, contacts, leads, opportunities, etc.
  • Manage data migration and data cleansing from existing applications and spreadsheets into new Salesforce.com applications.
  • Maintain user roles, security, profiles, workflow rules, etc.
  • Create, execute and maintain automated customer communications at various stages of the customer lifecycle
  • Maintain system metrics to track trends in usage and data integrity
  • Identify usage problems and craft technical / communication plans to remedy
  • Participate in cross-functional teams that address strategic business issues involving CRM, marketing, and sales operations
  • Assist in the design & implementation of APIs and web-based interfaces.
  • Participate in the integration process with other enterprise systems.
  • Work closely with business and outside vendors to provide the support for j2’s business teams. 

Job Requirements and Experience

  • Over 5 years of experience in the IT industry with a minimum of 4 years as a salesforce developer and/or administrator supporting over 500 users on an enterprise level
  • 3+ years hands-on experience in Salesforce development including Sales Cloud, Service Cloud, CPQ and Communities
  • 3+ years of experience with custom configuration of Salesforce
  • Strong experience with writing Apex Triggers, Dataloader and custom code
  • Experience working with business and technology leaders to solve complex business and systems problems
  • Experience working with offshore teams
  • Excellent written and verbal communication skills
  • Strong organizational and interpersonal skills
  • Ability to Multi-task and drive projects to completion under your own initiative
  • Strong troubleshooting skills

For more information about j2, please visit www.j2global.com.

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