Manager, Ad Operations - Ziff Davis

Advertising New York, New York Austin, Texas Remote - United States


Position at Ziff Media Group

The Ad Operations Manager will be responsible for the day-to-day management of digital ad placements across multiple channels (Native, Display, Email). This individual will be leading a team of three to five Ad Operations Coordinators and Associates, establishing strong communication processes with Sales, Media Planners, Account Managers, Product, and CRM Marketing teams to drive sell-through, maximizing available inventory, and ensure seamless campaign execution while providing high-level of support to agencies/clients. The ideal candidate will be a subject-matter expert with hands-on experience in DFP, Operative, Salesforce and other proprietary tools responsible for trafficking, launching, optimizing reporting across all digital ad placements. This is a great fit if you have the technical expertise working with a variety of tools, love problem-solving, enjoy identifying new opportunities and driving continuous improvement in a rapidly changing environment, and thrive in a very cross-functional and collaborative role.


  • Work closely with the sales, media planners, account managers to deliver native, display and email ad campaigns
  • Own the day-to-day processes and execution of all digital ad placements; provide exceptional client service to internal and external partners
  • Manage the scheduling, building, QA, launch of all digital ad placements leveraging both proprietary and 3rd-party ad servers
  • Monitor campaigns throughout lifecycle to ensure SLAs deadlines and full delivery needs will be met by campaign end dates
  • Maximize ad inventory, track sell-through rates, monitor KPIs and communicate availability and performance expectations with key stakeholders
  • Provide internal and external clients with detailed campaign analysis, including performance summary, optimization recommendations to identify trends and areas of opportunity
  • Proactively investigate issues with ad delivery, assets, 3rd-party tags with internal and external parties and provide resolutions to these issues
  • Establish best practices and policies for all aspects of campaign execution, communication and QA processes to minimize delivery errors
  • Identify workflow improvement opportunities to reduce touch points and inefficiencies
  • Become the internal subject matter expert for display ad trafficking and ad server management, working close with Product and Sales teams
  • Implement seasonal planning and ad performance reviews to identify new ad opportunities and drive continuous improvements
  • Provide day-to-day guidance, coaching and set priorities for junior team members
  • Stay abreast of Ad Ops industry trends and best practices


  • Bachelor’s Degree required
  • 3+ years of Ad Ops experience and at least 1 year experience building and leading a team
  • Hands-on experience with DFP, DCM, Sizmek or other 3rd-party ad servers preferred
  • Knowledge of 3rd party reporting and familiarity with various 3rd-party dashboards and UIs
  • Highly organized, extremely detail-oriented, and able to multitask in a fast paced, deadline driven environment
  • Commitment to continuous process improvement and initiatives 
  • Strong written, verbal, interpersonal and presentation skills, and an embedded drive for results
  • Strong operator that loves creating processes, identifying efficiencies, investigating and resolving issues
  • Dedication to quality, accuracy, and 100% accountability
  • Exceptional reporting & analytical skills with ability to present data in a clear and concise manner
  • Ability to work independently and as a team player
  • Excellent time management and project management skills
  • Enjoy an ever-changing landscape and growing responsibilities
  • Proficient in Microsoft Office (Word, Excel, Powerpoint), Google Sheets as well as basic knowledge of HTML, Javascript and CSS
  • Knowledge of Operative, Salesforce, JIRA, Tableau and other tools are preferred


Ziff Media Group (ZMG) is a leading, global digital media company operating in technology, culture, entertainment and shopping. ZMG reaches over 100 million digital content enthusiasts and online shoppers every month. ZMG includes ZMG Shopping Group  (Retailmenot,,, and ZMG Tech Group (Mashable, PCMag, Extremetech, Askmen). We build trust with our readers and fans through inspired and influential storytelling. This trust has led our readers to purchase over $5B of the products and services we’ve recommended each year. Ziff Media Group is a business unit of Ziff Davis, a subsidiary of J2 Global, Inc (JCOM).