Account Manager - Vipre

Sales Clearwater, Florida


Position at j2 Cloud Services


Come join an energetic sales team in one of the hottest growing tech industries—cybersecurity. VIPRE is looking for an Account Manager. As an Account Manager you will own a specific territory and participates in a team-selling environment. You will work to develop, manage and grow relationships with the existing technology reseller base within a territory, guiding them through the annual subscription renewal while identifying incremental subscription sales through the renewal process. In addition, as an Account Manager you will facilitate and maintain successful relationships with customers, which will be measured by strategic touch points of engagement prior to the customer subscription renewal. As a VIPRE Account manager you will support revenue growth by working on specific territory strategies and activities focusing on retention of 85% of the available renewal revenue as well as new business growth.

This will require a high level of activity and the ability  to balance a range of responsibilities including outbound calling along territory and account support activities.

Essential Duties and Responsibilities:

Responsible Managing Technology Reseller accounts with assigned territory. This includes renewals sales as well as new business sale.

  • The Account Manager   – proactively contacting all customers with expiring contracts, generating renewal quotes, ensuring renewals are complete and maintaining customer contact regularly throughout the year.
  • Maintains a VIPRE renewal rate of 85% for all end user and reseller commercial, education, and state/local government verticals.
  • Manage Renewal business pipeline daily and maintain regular contact with all open renewal business opportunities. Manage a pipeline of renewal opportunities, deliver results against monthly, quarterly and yearly forecast objectives, provide, maintain a 4-month rolling forecast, and track sales activity in
  • Generates renewal letters, quotes, update notices, New product promotions, follow-up tasks, and agreements for opportunities, schedule product demonstration, follow-up on trial requests.
  • Conduct daily call campaigns to Reseller accounts in your territory to drive new business sales.
  • Conducts/coordinates product training for reseller representatives
  • Follow up in a timely manner on all Customer inquiries and resolve any customer issues.
  • Take the initiative to thoroughly learn the market (competitors, products, and services available).
  • Use knowledge of company products and services to provide end users and reseller partners with information and promote additional and upgrade product sales.
  • Performs other duties as required.


Accountability and Performance Measures

  • Achieves assigned sales quota in designated territory.
  • Meets assigned expectations for profitability.
  • Meets required KPIs.


 Ensure all opportunities are tasked in Salesforce.

  • Maintains high partner satisfaction ratings that meet company standards.
  • Assists with reseller and end user order issues as needed.
  • Participate in web-based product demonstrations.
  • Completes required training and development objectives within the assigned period.


  • Strong account management, customer service, sales, prospecting, and closing skills
  • Excellent negotiation and communication skills both in person and virtually.
  • Excellent written and verbal communication skills. Strong Phone presence.
  • Proven record in inside sales including new business development meeting or exceeding goals
  • Ability to work independently and in a team environment
  • Successful quota-carrying experience within inside corporate sales
  • Detailed oriented, well organized, punctual, and must be able to keep up-to-date records on accounts and opportunities.


  • Minimum of 4yrs + of professional business-to-business inside sales experience
  • Minimum of 2yrs + IT Channel experience desired.
  • Must have some technical sales experience. Software/hardware sales experience highly desired
  • Should be a team player with excellent communication/written skills

Desired Skill:

  • Microsoft Office
  • Salesforce – strongly desired
  • Endpoint Security Software knowledge strongly desired


  • Two or Four-year college degree desired