Community Brand Representative

Operations Remote - United States Austin, Texas Phoenix, Arizona Asheville, North Carolina Chicago, Illinois Boston, Massachusetts New York, New York


Position at Spiceworks

Who you are: Like interacting with quirky, tech-lovin types? Can you write like a fiend, read like the wind, and dream up witty quips in your sleep? Spiceworks just might have a position for you! We’re  looking for a Community Brand Representative to help tech marketers connect with their targeted audience. Top tech vendors join the Spiceworks Community to reach our 5 million IT pros and they need your help! If you’re  tech-savvy and have an approachable online presence (not to mention bull dog tenacity for getting issues solved), it’s time to apply!

Who we are: Spiceworks is a one-of-a-kind startup based in Austin, Texas that delivers a network management and help desk app (as well as a rockin’ IT community) to more than 5 million IT pros across the globe. Tech marketers come to the community to interact and build relationships with their hard-to-reach tech buying audience. Given that we’re growing by 2,000 new users a day, it’s no wonder Forbes coined Spiceworks the future of media.

What you’ll do: As a top-notch Community Brand Representative, you’ll make it your mission to help some of the 3000 tech vendors by representing them on the Spiceworks Community. How? Just like vendors have a designated person to manage their social media accounts (Facebook and Twitter), they also need a guide to oversee their community presence. You’ll be their public face in the Spiceworks Community as you help manage their vendor and product pages and respond to inquiries and mentions. Oh, and you’ll have a blast every step of the way!

Your Responsibilities

  • Monitor vendor and product pages with an eagle eye
  • Respond to product and company inquiries
  • Field tech or customer service issues
  • Represent the company brand and voice we’re pretty awesome, so you should be too!
  • Initiate talks about the brand's industry
  • Share news, blog posts, technical documentation and contests
  • Build relationships with brand ambassadors and fans
  • Report on community activity

Qualifications: What does it take to do this job?

  • 6 months experience in social media management, copywriting, journalism, etc.
  • Excellent written communication skills - Friends and family turn to you for writing help!
  • Level-head and sound judgment (but a fun-loving side doesn’t hurt)
  • Eager participation in online forums, communities, and social media - you live for this 
  • You’re a bit of a tech nerd (no offense) with a general understanding of the IT field
  • Passion to excel, creative-nature, and sense of ownership