Account Manager

Sales Birmingham, England


Position at j2 Cloud Services

About us:

J2 Global is a leading Internet information and services company consisting of a portfolio of brands including IGN, Mashable, Humble Bundle, Speedtest, PCMag,, Everyday Health and What To Expect in its Digital Media business and eFax, eVoice, iContact, VIPRE, KeepItSafe, IPVanish and LiveDrive in its Cloud Services business. J2 reaches over 180 million people per month across its brands.

Callstream is our leading provider of voice and connectivity solutions in the UK. Our hands-on technical knowledge has grown from a strong and solid foundation in leading-edge contact centre technology, with particular focus on PCI compliance, data security, call handling and hosted telephony.

We are seeking an energetic, ambitious and goal orientated Account Manager to join us in growing our sales team and managing some of our key accounts. The role will be with extremely varied, you will be tasked with managing, nurturing, building and retaining existing customers.  Callstream® has a superb market reputation and can offer an enviable working environment within a telecoms industry.

  Key Responsibilities

  • Manage current customer base, develop and maintain relationships with our key customers and partners to ensure a high degree of recurring business
  • Excellent communication & sales process skills
  • Ability to manage customer requirements, build strong relationships with accounts face to face and on the telephone
  • Strong time management, organisational and prioritisation skills
  • High attention to detail with computer literacy
  • Provide weekly reporting against KPI’s and manage all contact and opportunities through internal company CRM
  • Retain account base through contract renewals and converting new opportunities each month to achieve YTD billing
  • Manage opportunity through sales cycle, gathering requirements, submitting proposals, contract negotiation to grow existing account base
  • Increase and maintain a healthy pipeline

 Skills & Experience

  • Proven track record of account management (preferably technology product and solutions) with the ability to win, retain & grow existing accounts (against targets)
  • Self-motivated, driven and result focused team player
  • Highly persuasive, consultative and competitive attitude
  • Excellent communication skills both written and verbal
  • Being proactive, hand one & able to think outside of the box
  • Existing experience or knowledge of technologies such as Unified Communications, PCI DSS, IVR, Contact Centre solutions, Call Recording, Hosted Telephony etc. would be highly desirable.

Why work with us:

At j2 Global®, we work in a culture of collaboration and welcome those who desire to join our growing global community. We seek enthusiastic individuals with an entrepreneurial spirit looking for and environment that rewards your best work.

j2 Global offers competitive salaries, health & pension benefits and company-sponsored events. If you are seeking a dynamic work environment where you can see the direct impact of your performance, then j2 is the place for you. We offer a fun and friendly working environment where individuals are given the opportunity to learn, grown and build on their skills.

j2 Global is a technology-driven company built on entrepreneurial spirit, hard work and collaboration. We hire the best and brightest because we know it takes great people to make a great company. Through offerings from robust cloud-based brands, our technology and media content provides services and information that allows millions of people to stay connected, informed and empowered around the world.