Community Coordinator - Everyday Health

Editorial New York, New York Remote - United States


Description

Position at Everyday Health - Pregnancy & Parenting

Everyday Health Group (EHG) is a recognized leader in patient and provider education attracting an engaged audience of over 60 million health consumers and over 800,000 U.S. practicing physicians and clinicians to its premier health and wellness websites. Healthcare professionals and consumers are empowered with trusted content and services through the Everyday Health Group’s flagship brands including Everyday Health®, What to Expect®, Baby Center, MedPage Today®, Health eCareers®, PRIME® Education, Castle Connolly Top Doctors® and our exclusive partnership with MayoClinic.org® and The Mayo Clinic Diet.®  


The Opportunity

What to Expect, the world’s best-known, most-trusted pregnancy and parenting brand, is looking for an enthusiastic Community Coordinator to help support our community groups and volunteer moderator program. Reporting to the Community Director, you will work as part of a team that monitors community group activity and fosters a safe, supportive environment for parents and parents-to-be. The ideal candidate will have exceptional communication skills, and the ability to settle disputes and create resolutions that align with our brand mission, rules and guidelines.


Key Responsibilities

  • Utilize various admin tools to manage incoming support requests and violation reports.
  • Carefully review each inquiry with a high level of detail, identify appropriate course of action, and remove abusive content.
  • Collaborate with the moderating team to strategize solutions and escalate issues as needed. 
  • Review potentially sensitive user generated content and adhere to threat of harm and abuse guidelines.
  • Support editorial, brand and sponsor initiatives with promotions and content curation.
  • Provide daily insights and reporting information to create cohesive workflow and transparency.
  • Assist with volunteer program activities such as nominations, background checks, and communications.
Job Qualifications
  • Experience with moderation (forums, blogs, social channels, etc.) preferred
  • Given the nature of online forums, a flexible schedule and occasional weekend checks-ins are required
  • High level of written communication skills
  • Readiness to review and remove highly sensitive and offensive content
  • Strength in conflict resolution and diffusing tense situations
  • Comfort working in a fast-paced environment
  • Capability of building strong relationships with colleagues while working remotely
  • Ability to forge strong relationships with volunteer member Group Leaders
  • Bachelor’s Degree preferred. 
Our Culture and Values

We love collaboration, always desire to understand the business problem we’re solving, push decisions down as low as possible, and want to further our culture of innovation and experimentation.  We created our values together, to embody both our audience goals and our workplace aspirations: to promote diversity and create opportunities; to be authentic; to enable wellness; to ignite passion and reimagine possibilities; to be results driven with a bias toward action; and to inspire connectedness.

About Everyday Health

At Everyday Health Group, a division of J2 Global®, we work in a culture of collaboration and welcome those who desire to join our growing global community.  We believe in careers versus jobs and people versus employees.  We seek enthusiastic individuals with an entrepreneurial spirit looking for an environment that rewards your best work. 

Everyday Health offers competitive salaries in addition to robust health and wellness focused benefits including medical, dental, vision, life and disability benefits; Flexible Spending accounts, 401(k) with company match, an Employee Stock Purchase Plan, Pregnancy and Parental leave, Family Planning Support via Maven,  Flexible Time Off, Volunteer Time Off, Fitness Reimbursement as well as employee-focused engagement and education programs, including Employee Resource Groups and company-sponsored events. If you’re seeking a dynamic work environment where you can see the direct impact of your performance, then Everyday Health is the place for you.

Everyday Health Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive and equitable environment for all employees.


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