Client Success Manager - Ziff Media Group

Sales New York, New York


Position at Ziff Davis

The Client Success Manager will be responsible for providing our clients with excellent campaign management post-sale. This includes maximizing client relationships while working as a liaison among:  Account Executives, Branded Content Strategists, Ad Operations and any other departments specified in the campaign.  This position is teamed with Account Executives and a Pre-Sale Sales Planner and is responsible for the client experience of campaign implementation and performance.

Primary Responsibilities:

  • Main point of contact for sold campaign management
  • Key contributor to regular touch points with clients to deliver optimizations, reporting and overall campaign success
  • Identifies up-sell and renewal opportunities within campaign’s strategy and passes them along to the Account Executive for presentation to the client
  • Retains client base through exemplary service and positive ROI for the client
  • Develops and maintains working relationships with key contacts and team members in all functional area
  • Coordinates and monitors development of artwork, ad copy and proofs with creative team to ensure successful execution of the client's advertising campaign
  • In partnership with Sales Planner and Ad Operations partners, presents campaign performance reports to client; makes recommendations as necessary
  • Stays abreast of client's marketing needs: strategy, audience, objective and ROI expectation

Key Traits

  • Proven self-starter with a natural curiosity toward business solutions and customer positioning
  • Mix of analytical ability to see trends in data and ability to influence customer behavior using results
  • Passionate about improving and innovating the customer experience
  • Desire for future growth and advancement in media sales and customer solutions

Skills & Qualifications

  • Minimum 2+ years of customer engagement experience in the area of marketing/advertising
  • Minimum 2+ years of project and customer management experience. Sales Force experience, a plus
  • Demonstrated ability to communicate clearly with decision makers with various talk tracks depending on expertise level
  • Critical thinking skills including data analysis and ability to position findings to customer with actionable steps
  • Ability to understand customer environments and sell ZMG value proposition continually and influence decision makers
  • Fluent in Excel, Power-Point, analytics and research tools
  • Advanced communication, presentation, analytical, and organizational skills
  • Proven ability to manage projects in a changing, fast-paced environment
  • Degree in Marketing, Advertising, Communications or related field strongly preferred