Patient Representative

Administrative Wexford, Pennsylvania


Patient Representative
Wexford, PA 
Part Time Position

Are you a BIG KID at HEART? Then come and join us, where WORK meets PLAY!

Positive Steps Therapy , now a part of the Ivy Rehab Network, is looking to hire a Patient Representative to join our team! We offer FT, PT, and PRN opportunities for speech and language therapy, physical therapy, and occupational therapy in outpatient and early intervention.

  • Proven exceptional customer service and patient care experience
  • Ability to self-motivate with the drive to exceed patient expectations
  • Ability to work in a fast-paced environment while consistently maintaining a positive attitude
  • 1-3 years administrative/office experience in medical field
  • Strong oral and written skills and ability to work well under pressure
  • Ability to adapt and be flexible with changes in workload
  • Knowledge and experience using Microsoft applications (Excel, Word and Outlook programs)

  • Complete daily general office duties and scheduling of patients
  • Communicate with patients and escort them to the appropriate areas of the clinic
  • Oversee the collect of required insurance co-payments and patient registration, as well as document and reconcile daily schedule
  • Provide outstanding and professional customer service to ensure efficiency and promote a positive patient experience
  • Coordinate and maintain patient extended authorizations and updated prescriptions, as well as verify insurance benefits
  • Monitor incoming phone calls and clinic visitors to ensure accurate, timely, and positive clinic communication, facilitation, and presentation
  • Set a highly level of professionalism by adhering to all HIPAA regulations regarding patient confidentiality and record keeping

  • Competitive pay and bonus incentives
  • Premium benefits package, including 401(k) match, medical, dental, vision and PTO
  • Exceptional continuing education and career growth opportunities
  • Industry-leading professional development
  • Community outreach and service initiatives


A Leading Provider of Outpatient Rehabilitation

Ivy Rehab is an extraordinary network of 400+ best-in-class outpatient physical, occupational, speech and ABA therapy clinics in the Northeast (CT, NJ, OH, RI, MA, NY, PA, DE), the Midwest (IL, IN, MI), and the Southeast (NC, SC, VA). With over 3,000 teammates and growing rapidly, our network consists of multiple brands in 14 states. Clinics within our network are dedicated to providing exceptional care and personalized treatment to 8,500+ patients - both adults and children - every day.

“It’s All About The People” at Ivy —our teammates, our patients, our referral sources, and the communities in which we operate. 

We are an equal opportunity employer, committed to diversity and inclusion in all aspects of the recruiting and employment process.

Ivy Rehab Network is an equal opportunity employer, committed to diversity, inclusion and belonging in all aspects of the recruiting and employment process.