Help Desk Rep I - German Speaking

IT / Computer / Software Schaumburg, Illinois Peoria, Illinois Palm City, Florida Manalapan, New Jersey


Description

Innovative Technology Solutions (ITS) is a nationwide leader in providing IT Services and Solutions to large Fortune 100 corporations. Those services include Help Desk, Desk Side Support, PC Life Cycle Support, PC and Wintel/Unix Server Hardware Maintenance.
 
ITS has improved the performance for the world's most sophisticated companies, and we owe our success to our employees. Your time and your knowledge are important - make the most of both. At ITS, we've continually empowered our employees to develop their skills and advance in their careers. It's our philosophy, along with our uncompromising commitment to customer satisfaction that has made ITS a success and a great place to work.
 
ITS currently has an immediate opening for a Bi-Lingual (German) Help Desk Representative I.  Shift is Monday through Friday from 1:30AM - 10AM.
 
Responsibilities will include:
  • Basic-to-intermediate PC software and/or hardware systems support via telephone or e-mail in accordance with service level requirements
  • Providing quality customer support from an information technology (IT) Help Desk and/or Call Center
  • Moving parts used, ordering parts, posting parts, monitoring call activity, and closing calls in designated call tracking systems
  • You will also have frequent contact with internal and external IT customers, all help desk peers, and managers
  • Support of Associate PC Help Desk Technician, and other Level I Technicians

Qualifications will include:

  • Associate's degree or equivalent from two-year college or technical school and 1 year related experience, or equivalent combination of education and experience
  • A+ Certification preferred
  • Previous experience providing customer services (not necessarily support) over the telephone
  • Excellent communication skills with the ability to communicate effectively via documentation, telephone, and e-mail with customers and peers in varying roles
  • An Understanding of PC software, operating systems and applications, networks, and possibly hardware (peripherals) troubleshooting skills preferred
  • Intermediate knowledge of the functional specifications of software, networks, and hardware

ITS offers a competitive salary and benefits program which includes:

  • Medical/dental plans
  • Prescription drug program
  • Vision plan
  • 401(k) with company match
  • Tuition reimbursement
  • Flexible spending account
ITS is committed to providing equal employment opportunity in all aspects of employment to all applicants and employees, regardless of age, color, race, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, disability, veteran status, genetic information or other legally protected status.