ServiceNow Customer Service Management (CSM) Technical Consultant
- Subject Matter Expert on the delivery of ServiceNow CSM platform
- Strong experience with ServiceNow Customer Service Management (CSM)
- Be able to develop and maintain a showcase of re-usable CSM solutions
- Create and facilitate programs that enable other Solution Consultants to demonstrate value of CSM on the ServiceNow platform
- Collaborate with other teams to enhance CSM new features
- Experience configuring and customizing ServiceNow customer service applications
- Strong experience with the ServiceNow platform
- Proven experience as a key technical resource leading the development of solutions in client environments
- 2+ year’s experience leveraging the ServiceNow API’s including integrations and web services
- 1+ ServiceNow CSM implementation
- Knowledge of technical components such as LDAP, VPN, SSL, SAML/SSO and other such technologies.
- Working knowledge of how configuration management factors into the ITIL framework
- ServiceNow System Admin Certification
- ServiceNow Implementation Specialist Certification
Equal Opportunity Employer Veterans/Disabled. Equal Opportunity Employer Veterans/Disabled. Unsolicited submissions or referrals and/or resumes from vendors including and without limitation, search firms, staffing agencies, fee-based referral services and recruiting agencies (herein collectively “Vendors”) to Incentive Technology Group (ITG) will not be accepted or considered. ITG only accepts referrals or resumes directly from candidates; all other submissions, referrals and/or resumes are strictly prohibited and will be considered gratuitous. ITG does not pay referrals fees or any other fees for unsolicited submission, referrals and/or resume from Vendors. Such submission referrals and/or resume shall not be considered an acceptance of service or agreement to pay fees or create a binding agreement between ITG and the Vendor.