ServiceNow Customer Service Management (CSM) Technical Consultant

Information Technology Washington, District Of Columbia


Required Skills:

  • Subject Matter Expert on the delivery of ServiceNow CSM platform
  • Strong experience with ServiceNow Customer Service Management (CSM)
  • Be able to develop and maintain a showcase of re-usable CSM solutions
  • Create and facilitate programs that enable other Solution Consultants to demonstrate value of CSM on the ServiceNow platform
  • Collaborate with other teams to enhance CSM new features


  • Experience configuring and customizing ServiceNow customer service applications
  • Strong experience with the ServiceNow platform
  • Proven experience as a key technical resource leading the development of solutions in client environments
  • 2+ year’s experience leveraging the ServiceNow API’s including integrations and web services
  • 1+ ServiceNow CSM implementation

Desired Skills:

  • Knowledge of technical components such as LDAP, VPN, SSL, SAML/SSO and other such technologies.
  • Experience with Web Technologies (XML, HTML, JavaScript, Web Services, etc) and working in a SaaS environment.
  • Working knowledge of how configuration management factors into the ITIL framework
  • ServiceNow System Admin Certification
  • ServiceNow Implementation Specialist Certification

Equal Opportunity Employer Veterans/Disabled. Equal Opportunity Employer Veterans/Disabled. Unsolicited submissions or referrals and/or resumes from vendors including and without limitation, search firms, staffing agencies, fee-based referral services and recruiting agencies (herein collectively “Vendors”) to Incentive Technology Group (ITG) will not be accepted or considered. ITG only accepts referrals or resumes directly from candidates; all other submissions, referrals and/or resumes are strictly prohibited and will be considered gratuitous. ITG does not pay referrals fees or any other fees for unsolicited submission, referrals and/or resume from Vendors. Such submission referrals and/or resume shall not be considered an acceptance of service or agreement to pay fees or create a binding agreement between ITG and the Vendor.