ServiceNow Engagement Manager (338)

Upcoming OpportunitiesRemote, Arlington, Virginia

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Description

OVERVIEW 
iTech AG is seeking an experienced Engagement Manager / Lead Business Process Consultant (BPC) to lead delivery of ServiceNow solutions in support of a federal client program. 
This individual will serve as the primary client-facing lead, accountable for driving discovery, aligning stakeholders, and ensuring high-quality, actionable outputs that enable downstream implementation. 
ROLES AND RESPONSIBILITIES 
  • Serve as the primary point of accountability for SOW delivery 
    Establish and manage engagement governance, cadence, and reporting 
    Build strong relationships with stakeholders
    Lead executive communications, including steering committees and status reporting 
    Facilitate workshops to capture: 
    Current-state processes 
    Pain points and opportunities 
    Define future-state process frameworks 
    Develop standardization and harmonization recommendations 
    Coordinate across diverse stakeholders including: 
    Compliance and regulatory stakeholders 
    Identify risks, dependencies, and organizational impacts 
    Own quality and completion of all discovery outputs, including: 
    Process maps (current/future state) 
    Requirements documentation 
    Gap analysis and recommendations 
    Executive summaries and decision materials 
    Ensure deliverables are clear, actionable, and implementation-ready 
    Provide direction and oversight to BA/BPC resources 
    Delegate and manage workstreams while ensuring consistency and quality 
    Review and refine deliverables produced by supporting team members 
    Align discovery outputs with the broader 5-year transformation roadmap 
    Partner with technology and architecture teams to ensure feasibility 
    Support transition into design and implementation phases 
MINIMUM QUALIFICATIONS 
  • 7+ years of experience in consulting, business analysis, or process transformation 
    Proven experience leading workstreams or engagements in complex environments
    Experience leading/supporting ServiceNow solution implementations and deliverables  
    Strong background in business process discovery and transformation 
    Experience working with multiple stakeholders across business and IT 
    Demonstrated ability to facilitate workshops and drive stakeholder alignment 
    Excellent communication skills, including executive-level presentation ability 
EDUCATION AND CERTIFICATIONS 
  • Bachelor’s degree 
PREFERRED QUALIFICATIONS 
  • Experience supporting greenfield implementations 
  • ServiceNow CSA 
  • PMP preferred 
  • Experience in multi-entity or federated operating models 
SECURITY CLEARANCE 
Ability to obtain and maintain Public Trust clearance 

Pursuant to government contracts, US Citizenship is required

iTech AG is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, disability, protected veteran status, or any other characteristics protected by applicable federal, state, or local laws.
iTech AG is committed to working with and providing reasonable accommodations to individuals with disabilities. Individuals with a disability who would like to request an accommodation for any part of our employment process should email their request to [email protected]. Please address the subject line as Accommodation Request and include your name, contact information, and a description of your accommodation request.

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