Technical Intern (362)
Description
Overview:
iTech AG is seeking a Technical Intern to support iTech AG’s marketing team. This role offers a unique opportunity for hands-on experience in a fast-paced and dynamic environment, allowing the intern to contribute directly to the growth and success of iTech AG.
Responsibilities:
AI Tools & Solutions
- Support the prototyping, testing, and documentation of internal AI tools and agents, including document summarizers, chat assistants, and workflow automations.
- Draft, refine, and maintain prompt templates and AI tool configurations to improve output quality, consistency, and reliability.
- Execute structured test cases, document findings, and identify functionality gaps and enhancement opportunities.
- Compile, clean, organize, and maintain datasets and reference materials used to support AI demonstrations, evaluations, and solution development.
- Assist with solution development projects focused on improving internal workflows, automation, and operational efficiency.
AI Enablement & Training
- Create user-friendly training materials, quick-reference guides, and how-to documentation to support adoption of approved AI tools and technologies.
- Assist in planning and facilitating internal AI demonstrations, onboarding sessions, and lunch-and-learn events.
- Prepare example use cases and supporting materials for internal presentations and training activities.
- Gather and synthesize employee feedback to identify adoption barriers, training needs, and improvement opportunities.
Use-Case Discovery & Research
- Research AI vendors, platforms, tools, and emerging technologies to support build-vs-buy and tooling decisions.
- Develop concise comparison summaries, recommendation briefs, and lightweight business cases for proposed AI use cases.
- Analyze current-state workflows and help document proposed future-state processes where AI and automation could improve efficiency.
- Track pilot outcomes, summarize lessons learned, and help prioritize future AI initiatives and opportunities.
- Monitor industry trends, competitor activity, and federal/public-sector AI adoption to identify innovative ideas for the Solutions pipeline.
Data Management & Operational Support
- Clean, validate, organize, and prepare data for migration and upload into ServiceNow and other enterprise systems.
- Support ongoing data integrity efforts by identifying inconsistencies, duplicates, and incomplete records.
- Assist in maintaining structured documentation repositories and operational tracking systems.
Reporting, Dashboards & Collaboration Tools
- Build and maintain dashboards, trackers, and reporting tools in ServiceNow, SharePoint, and Jira to support Solutions team visibility and project management.
- Help organize and streamline departmental workflows, documentation, and project status reporting.
- Collaborate with cross-functional teams to improve tracking, reporting accuracy, and operational transparency.
- Support continuous improvement initiatives by identifying opportunities to enhance reporting and workflow management processes.
Qualifications:
- Current full-time student pursuing an undergraduate degree (completion of freshman year is required)
- Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams.
- Ability to work independently while also contributing as a team player.
- Self-motivated, proactive, and eager to learn.
- Positive attitude and the capacity to operate in a fast-paced environment.
- Demonstrate innovative thinking and new ideas.
Preferred Qualifications:
- Previous internship or work experience related to data and computer science skills.
iTech AG is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, disability, protected veteran status, or any other characteristics protected by applicable federal, state, or local laws.
iTech AG is committed to working with and providing reasonable accommodations to individuals with disabilities. Individuals with a disability who would like to request an accommodation for any part of our employment process should email their request to [email protected]. Please address the subject line as Accommodation Request and include your name, contact information, and a description of your accommodation request.