ServiceNow Project Manager
Description
Brief Description
iTech AG is seeking an experienced Project Manager (PM) to plan, implement, and operationalize ServiceNow Software Asset Management (SAM), Hardware Asset Management (HAM), and IT Operations Management Visibility to replace a legacy, custom-developed asset tracking system for a federal customer. The contract will deliver a central repository for IT hardware, software, and cloud assets; build dashboards and reports; implement automated workflows; integrate discovery sources; and establish CMDB capabilities aligned to the Common Service Data Model (CSDM). Work will be performed under iTech AG oversight with adherence to company policies, safety, quality, and configuration management requirements. The ideal candidate will combine strong project management expertise with deep SaaS implementation experience (with a strong preference for ServiceNow), excellent stakeholder engagement skills, and a proven ability to deliver asset management solutions in regulated or government environments. This role focuses on leading asset management modernization initiatives, aligning technology solutions with business objectives, and ensuring high-quality delivery across complex programs.
Position Roles & Responsibilities
- Provide overall project management and leadership for the implementation of SaaS-based IT Asset Management solutions (SAM, HAM, and ITOM Visibility).
- Develop and maintain the project schedule, ensuring all deliverables, milestones, and deadlines are met in accordance with customer requirements.
- Coordinate and facilitate requirements workshops, stakeholder interviews, and status meetings with IT, Finance, Procurement, and other departments.
- Oversee the work of technical teams responsible for configuration, data integration, testing, and workflow development; ensure activities are aligned with scope and objectives.
- Manage project risks, issues, decisions, and changes, escalating and resolving items with stakeholders as appropriate.
- Ensure quality assurance processes are followed, including planning and oversight of testing activities and incorporation of user feedback.
- Provide regular project status reports, including progress, risks, issues, and financial forecasts, to leadership and stakeholders.
- Serve as the primary point of contact between iTech AG and the customer, ensuring effective communication and alignment throughout the project.
- Support knowledge transfer activities by coordinating training sessions and ensuring delivery of required documentation.
- Ensure compliance with project governance, quality, safety, and configuration management requirements.
- Perform other duties necessary to achieve successful delivery and customer acceptance.
Minimum Qualifications – Skills
- Minimum 7+ years of project management experience
- Minimum 3+ years overseeing SaaS implementation projects
- Minimum 3+ years of experience with DOE or a similar / adjacent Federal agency
- Demonstrated ability to manage complex, multi-phase technology projects within government or regulated environments.
- Strong knowledge of project management methodologies, scheduling, risk management, and quality assurance practices.
- Excellent stakeholder engagement, communication, and facilitation skills.
- Experience preparing project status reports, financial forecasts, and executive-level presentations.
- Ability to coordinate cross-functional technical teams and ensure alignment with project goals and deliverables.
Preferred Qualifications
- 3+ years of experience on ServiceNow implementations
- PMP Certification
Minimum Qualification – Education
- Bachelor's Degree
SECURITY CLEARANCE
- Active Public Trust or the ability to obtain a Public Trust.
U.S. Citizenship Status Required
Yes