International Schools Partnership Careers

Description

• A culture of engagement and trust, where staff contributions are recognised and valued. 
• A passionate and motivated team of professionals who put children at the heart of decision-making. 
• An embedded organisational commitment to professional development and a commitment to serving others. 
• A peer network of like-minded colleagues and access to expertise, best practise sharing and learning opportunities.    
• A commitment to employee well-being.  
• Flexible working. 
• Competitive remuneration including attractive salary and achievable incentives 

• Begin with our children and students. Our children and students are at the heart of what we do. Simply, their success is our success. Wellbeing and safety are both essential for learners and learning. Therefore, we are consistent in identifying potential safeguarding issues and acting and following up on all concerns appropriately.   

• Treat everyone with care and respect. We look after one another, embrace similarities and differences and promote the well-being of self and others.   

• Operate effectively. We focus relentlessly on the things that are most important and will make the most difference. We apply school policies and procedures and embody the shared ideas of our community.   

• Are financially responsible. We make financial choices carefully based on the needs of the children, students and our schools.

• Learn continuously. Getting better is what drives us. We positively engage with personal and professional development and school improvement.   

• Build effective, supportive and professional relationships with families to promote ISP School’s Amazing Learning and support prospective families in identifying their school choice options.  
• Build effective, supportive and professional relationships with internal and external stakeholders of ISP Southeast Asia.  
• Fields incoming enquiries from prospective families, collect and capture their data into the student management system effectively and accurately.  
• Ensure all incoming enquiries from prospective families are attended promptly, effectively and professionally according to protocols and best practices.  
• Engage positively with prospective families while providing accurate and relevant information and guidance that will convert to appointments and ultimately enrolment in respective school of choice. 
• Ensure all prospective families were provided with personalised follow-up that will promote positive experience and reschedule any missed appointments.  
• Meet/exceed performance and service objectives while effectively managing workloads in a fast-paced environment.  
• Effectively work as a team to plan, coordinate and execute effective inbound and outbound campaign that promotes high conversion rate.  
• Proactively provide feedback to ensure effective communication strategies, positive customer experience, and higher conversion rate.
• Any other duties as assigned from time to time.

• Knowledge and understanding of primary and secondary school environment and admissions process, is an added advantage.
• Ability to understand, apply and use a variety of software applications, including sound knowledge of standard computing tools including Microsoft Office applications, online databases, email, and web-based research tools. 
• Experience using Hubspot and Engage software is preferred. 
• Ability to manage social media is an added advantage.
• Fluent in spoken and written Mandarin is an added advantage.  
• Experience in an urban school with students of various racial, ethnic and socioeconomic backgrounds, preferred. 
• Ability to work collaboratively and establish rapport with diverse families and school staff. 
• Ability to organise and coordinate work independently and set priorities in the context of a full, multifaceted set of responsibilities.
• Ability to exercise good judgment and discretion, particularly in matters relative to sensitive or confidential student records, personnel or organisational matters.
• Ability to engage in self-evaluation with regard to performance and professional growth.
• Ability to establish and maintain cooperative working relationships with students, staff and others. 
• Demonstrated ability to make accurate and consistent interpretations of a broad variety of academic and/or administrative policies and procedures.
• Effective analytical, critical thinking, writing and verbal communication skills. 

• Bachelor’s degree from an accredited college or university. 
• 2 to 3 years of experience in sales and/or customer service environment. 
• Strong proficiency in English (written and spoken).
• Strong proficiency in Mandarin or Bahasa Malaysia (written and spoken) is ideal.
• Ability to work on alternate Saturdays.

• Collaboration. Takes an active part in leading their school or region; is cooperative and a genuine team player, developing positive, supportive relationships with colleagues to solve problems and maximise opportunities. 

• Learning & Getting Better. Continually demonstrates personal commitment and passion for learning and getting better using evidence and feedback; supporting others in their continual learning, development and growth.

• Innovation Leadership. Is good at creating an environment where ideas for learning initiatives and services are generated and is able to motivate and inspire others through the process of creation through to completion. 

• Outcome driven. Can be counted on to find solutions. Is consistently looking to exceed goals and is focused on KPIs. 

• Resilience. Can deal with setbacks and challenges calmly and effectively. 

• Community Focus. Is committed to meeting and exceeding the needs and expectations of our students and their families. 

• Integrity & Ethical Management. Has the ability to work ethically and with integrity; helps others feel valued; upholds and models the ISP Vision, Purpose and Principles. 

• Leading & Inspiring Others. Supports, encourages and inspires students, colleagues and teams so that they give their best. 

• Understanding People. Is a very good judge of talent, can objectively articulate the strengths and motivations of people inside or outside the organisation. 

• Influencing & Communication. Consistently informs, influences and inspires students, parents and colleagues through timely and effective communication. 

• Agile. Responds and adapts to changing circumstances; manages and solves problems by providing solutions in a climate of ambiguity. 

• Strategic, Commercial & Financial Awareness. Has the ability to apply understanding of the business and industry to improve effectiveness and profitability. 

• Planning & Decision Making. Makes decisions on the best course of action and then plans, organises, prioritises and balances resources to achieve the desired outcome. 

• Diversity & Equity. Has the sensitivity, awareness and skill to understand the values, behaviours, attitudes and practices across cultures that supports all children and adults to learn and work effectively.