Senior Campus Receptionist
Description
JOB DESCRIPTION
Purpose of role
The School Receptionist is required to deliver friendly, efficient customer service and create a warm and welcoming atmosphere for our school community. The School Receptionist is primarily responsible for providing dedicated customer support services to parents, staff and students. The School Receptionist is required to uphold and maintain a high level of confidentiality and discernment in the undertaking of their role.
Responsible
The School Receptionist is responsible to the Head of School for all day to day activities and is expected to work collaboratively with all members of our community to produce a positive and harmonious team environment. The role requires daily contact with parents / carers of students and on occasion, emergency services personnel.
Key Responsibilities
- To actively support and promote the BCIS Mission, Vision and Values
- To apply all school policies as related to staff and pupils
- The role encompasses skills in managing front desk enquiries, incoming phone calls, word processing, data entry, report generation, database management, photocopying, filing and other general administrative tasks.
- Receive incoming calls, take and distribute all messages efficiently to relevant staff, students and the community.
- Arrange distribution of deliveries.
- Coordinate guest registrations and their associated processes.
- Enter school student attendance records using student management software and contact parents to legitimise student absences where necessary.
- Provide student supervision as required.
- Process student exemption forms.
- Ensure the adequate recording of student accidents and sickness.
- Maintain a list of appropriate emergency contact numbers for students.
- Keep up to date on what is happening around the school.
- Provide a high level of customer service to all customers and to optimally promote and serve the school through effective customer care.
- Liaise with the parents / carers of students in relation to managing the ongoing welfare of the student.
- Have a full knowledge and understanding of emergency procedures, school policies and the legal requirements associated with providing a safe environment for students and staff, and then be able to implement strategies to meet all requirements.
Communication
- Communicate with students, parents, teachers, socio-emotional counsellor, careers counsellor, Deputy and Heads, Principals, and Head of School to ensure the above key responsibilities are being conducted smoothly
Professional Development
- Participate in the school, department and individual review process (School Self-Evaluation)
- Actively seek opportunities for CPD/ professional learning in order to keep up to date with current best practice in UK and world-wide
- Attend such meetings, workshops and courses provided in school which support the School Improvement Plan
- Participate in whole school vertical meetings with primary and secondary staff
- Provide appropriate CPD/ professional learning for colleagues as needed
General
- Participate in the organisation and running of extracurricular activities, and attend and participate in the organisation of school events, productions and sporting events when required
- Take responsibility for Health and Safety matters for the area within you teach and report any matters that are a hazard; thus ensuring that adequate safety precautions are taken with the students
- Follow the Child Protection and Safeguarding policy at all times
- Ensure that all behaviour issues are dealt with in accordance with the BCIS Behaviour Policy
- Supervise areas of the school as outlined in the Supervision Duty Rota
- Be a role model for students and ensure adherence to the Staff Code of Conduct
- Carry out other related duties as required by the Academic Leadership Team (ALT).
This job description forms part of your Employment Agreement. It has been prepared for the purpose of school organisation and may change either as your contract changes or as the organisation of the school is changed. Nothing will be changed without consultation. This document must not be altered once it has been signed but it will be reviewed annually as part of the appraisal process or as appropriate.
Data Protection
During the course of employment, the Admissions and Communications Executives will have
access to data and personal information that must be processed in accordance with the
terms and conditions of Thai Data Protection laws and properly applied to students, staff
and school business/information.
Skills and experience
Relationship management experience - an effective communicator at different
levels, both orally and in writing.
Interpersonal skills.
Bilingual and biliterate in English and a language other than English (Thai, French,
Chinese, Russian).
Ability to operate in a multi-cultural environment with high levels of intercultural
competence.
High levels of discretion and tact.
Good time management skills.
The ability to multi-task and cope with peaks of demand.
Computer and database literate.
Sufficient numeracy skills to deal with statistical data.
Strong analytical skills.
An effective problem solver.
A flexible team player.
Previous experience in a marketing/ communications / customer relations role may
be beneficial.