IT Technician
Description
School IT Technitian Role Profile.
LES´ Mission: We provide an enriching, learning-focused education of the highest standard which allows our pupils to achieve both success and experience failure in a safe and supportive environment. Staff, pupils and parents share the fundamental expectation of a positive attitude to learning. We nurture our pupils, encouraging them to develop a Growth Mindset to ensure they become resilient and persevere in the face of challenges. Happy, respectful, internationally-minded pupils, staff and parents are the core of our community. We support our pupils and staff to constantly get better and improve themselves. We do this as a team, without exception.
Reporting To:
School IT Manager
Head of School
ISP Head of Technology Iberia
Working Relationships:
- Teachers and staff across the school.
- Students, Parents.
- IT service Vendors.
- Other Technology Lead in the Iberia region
ISP Principles
Begin with our children and students. Our children and students are at the heart of what we do. Simply, their success is our success. Well-being and safety are both essential for learners and learning. Therefore, we are consistent in identifying potential safeguarding issues and acting and following up on all concerns appropriately.
Treat everyone with care and respect. We look after one another, embrace similarities and differences and promote the well-being of self and others.
Operate effectively. We focus relentlessly on the things that are most important and will make the most difference. We apply school policies and procedures and embody the shared ideas of our community.
Learn continuously. Getting better is what drives us. We positively engage with personal and professional development and school improvement.
Purpose of Role
The Information Technology Technitian is a creative and dynamic leader charged with developing and implementing a strategic vision in all areas of technology for the school. They will facilitate the integration of digital tools and best practices into curriculum and administrative systems. Both a big picture thinker and a hands-on implementer, the IT Technitian engages with administrators, Educators and Technology Vendors, parents and students to extend responsible and creative use of technology. Customer Service Minded.
Key Responsibilities:
● Develop and implement a strategic vision for the use of technology in both the academic and infrastructural systems.
● Support the carrying out of the school’s technology strategic plan.
● Maintain knowledge of and communicate current research findings and forecasts related to the effective use of technology in the school’s educational program.
● Provide current, cutting-edge information to support decision-making on academic and administrative technology matters.
● In collaboration with the administrative team, oversee professional development of staff on the integration of technology into the curriculum. Will also at times provide direct professional development.
● Ensure that all educators and students have access to the appropriate technology tools to perform their tasks, job with the best possible efficiency.
● Focus on ensuring that network and other technology resources are used safely and responsibly rather than limiting access.
● Oversee all administrative aspects of technology programs and services at the school; including infrastructure implementation and maintenance, support of educators, staff in the use of different area of technology.
● Own the setup and installation of new equipment for staff and students.
● Perform proper troubleshooting and maintenance work. Determine whether a problem needs outside help or can be fixed in-house.
● Effectively allocate and manage resources to support strategic priorities and initiatives.
● Provide leadership in the purchase and acquisition of new technology and equipment. Consults with appropriate stakeholders to coordinate, evaluate and recommend and purchase new technology and equipment.
● Possess the understanding of industry-standard related practices and procedures of regulations and guidelines as they relate to the purchase and use of software (specifically copyright laws and the use of licensed equipment and materials.
● Develop and monitor annual instructional technology and technology operations budget in cooperation with appropriate stakeholders in a school and Regional Level.
● Maintain records/inventory of equipment and resources.
● The Professional use of Technology Help desk system provided by ISP Group.
● Professionally represent the school in interactions with parents, community, staff, and students and resolve conflict in a professional manner.
● Comply with applicable District, state, local and federal laws, rules and regulations.
● Respond willingly to emergency situations outside of the standard work schedule.
● Pitch in where needed even if it’s outside of formal domain.
● Perform other duties as assigned by the Head of School
The above details are not exhaustive and the postholder may be required to undertake tasks, roles and responsibilities as may reasonably be assigned to them by the Senior Leadership team.
Experience and qualifications:
● Hands on Experience with wired and wireless Infrastructure. (HP Aruba, Cisco Meraki is preferred)
● Hands on Experience with Windows server operating system and Domain Controllers.
● Hands On Experience with security practices of firewall and content filtering.
● Hands On Knowledge with TCP/IP, DNS, Routing and Firewalls.
● Hands On Knowledge in managing IP – PABX.
● Hands On Knowledge in managing Virtual environment and Backup (VMware, Hyper-V preferred).
● Hands On Experience on managing Education Platform O365 – Google G-Suite.
● Minimum 5 years’ experience in similar role, and 10 years of experience in technology in general.
● B.S or Equivalent Degree – Computer /Technology Field.
● Previous knowledge or experience within the education or school sector is desirable
Skills and abilities
● Excellent problem-solving skills and customer service skills
● Ability to work calmly under pressure and prioritise effectively
● To communicate clearly and resolve any issues quickly and professionally, both verbally and in writing.
● An ability to explain technical issues in an accessible manner
● A high level of attention to detail
● To be self-motivated, be able to manage own time, prioritise tasks and show initiative
● Discretion and the ability to maintain in strictest confidence any information received concerning school matters
● Excellent interpersonal skills and the ability to communicate effectively with pupils, parents and staff and the wider school community
● Flexibility at busy times
ISP Commitment to Safeguarding Principles
Lady Elizabeth and ISP is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All post holders are subject to appropriate vetting procedures and satisfactory Criminal Background Checks or equivalent covering the previous 10 years’ employment history.
ISP Commitment to Diversity, Equity, Inclusion, and Belonging
ISP is committed to strengthening our inclusive culture by identifying, hiring, developing, and retaining high-performing teammates regardless of gender, ethnicity, sexual orientation and gender expression, age, disability status, neurodivergence, socio-economic background or other demographic characteristics. Candidates who share our vision and principles and are interested in contributing to the success of ISP through this role are strongly encouraged to apply.