Integrated Power Services Careers

IPS is seeking dedicated Office and Administrative staff to be the backbone of our innovative team. At IPS, we know that great ideas and groundbreaking projects rely on exceptional support behind the scenes. Your professional growth and development are our priority, so your opportunities here are unlimited. We care for our team members, offering a comprehensive benefits package, work-life balance, and job stability. If you thrive in a fast-paced environment where you will be recognized and appreciated, you would be a great fit at IPS.

Responsibilities & Expectations: 

As a Services Operations Specialist at Integrated Power Services, you will support the day-to-day operations of our service teams by managing workflows, data, and cross-functional coordination for power management and electro-mechanical services. Your role will involve vendor relations, customer support, process improvements, and ensuring compliance to enhance reliability for clients in industries like utilities, renewable, oil & gas, and manufacturing, ultimately minimizing downtime and aligning with business goals.

• Operational Workflow Management: Coordinate and track workflows across services, including scheduling repairs, monitoring system status, and outlining timelines for projects.
• Vendor and Procurement Coordination: Manage vendor relationships, collect documentation (e.g., W9, OSHA logs, COI), process POs, handle returns, and support procurement through dealer or OEM channels.
• Customer Support: Address inquiries on invoicing, POs, service status, and transactional matters; facilitate communication between customers, sales, and internal teams.
• Document and Contract Handling: Maintain customer files, review terms for MSAs and NDAs, ensure compliance, and manage warranty requests, credit memos, and contract changes.
• Financial and Billing Assistance: Prepare invoicing details, support collections, track payments, assist with month-end closing, and contribute to financial forecasts like EAC.
• Reporting and Analysis: Generate sales reports, performance metrics, operational findings summaries, and progress updates; analyze data to identify improvements.
• System Maintenance: Update CRM/ERP systems (e.g., NetSuite) with customer info, project setups, and accurate records; provide software expertise (e.g., MS Office).
• Process Improvement: Seek opportunities for efficiency, support initiatives like Lean/5S, and collaborate on OTR processes, quality, and lessons learned.
• Cross-Functional Collaboration: Act as a liaison between sales, operations, finance, and districts to align on customer requirements, risk processes, and business initiatives.
• Logistics and Compliance: Coordinate logistics for service activities, ensure adherence to safety standards (OSHA), and manage scope creep or issue resolution.
• Administrative Support: Assist with project closeout, job folder preparation, and other tasks like PO approvals or customer collaboration.

Qualifications and Competencies: 

• 5+ years of experience in operations support, project coordination, technical sales, or customer service, preferably in power management or related industries.
• Strong analytical skills with the ability to interpret data, take action, and drive process improvements.
• Excellent communication skills, both oral and written, with strong customer service abilities.
• Critical attention to detail and organizational skills for managing documentation and compliance.
• Proficiency in MS Office (including advanced Excel), scheduling tools like Microsoft Projects, and CRM/ERP systems.
• Exposure to continuous improvement cultures (Lean, 5S, Safety) and contract management.
• Flexible with hours, overtime, and occasional weekends.
• Knowledge of power equipment and services (e.g., switchgear, motors, generators) is preferred.

You’ll thrive at IPS if you…

• Lead with integrity and prioritize safety. You demonstrate high standards and commit to a safe, ethical workplace.
• Value teamwork and accountability. You work well with others, take responsibility, serve others, and deliver on your commitments.
• Focus on the customer. You are dedicated to providing an unmatched customer experience and exceeding expectations.
• Have an entrepreneurial spirit. You’re proactive, innovative, and thrive in a fast-paced environment.
• Communicate effectively and with purpose. You keep everyone informed with clear, concise communication.
• Stay curious and love to learn. You continuously seek new knowledge and grow personally and professionally.

Who We Are:  

At Integrated Power Services (IPS), we're committed to empowering you to make a meaningful impact. As the industry's leading and fastest-growing service provider, IPS offers single-source electromechanical and power management solutions to enhance the reliability of critical infrastructure across North America and the United Kingdom. We serve over 30,000 essential customer locations, from renewable energy pioneers to hospitals, manufacturers, and municipalities, helping them avoid costly downtime and ensure mission-critical operations.

When you join IPS, you're joining a team that's revolutionizing equipment and process reliability across diverse sectors, from power generation to petrochemicals, and beyond. You'll learn from industry experts, grow alongside a talented workforce, and be part of a company that is built on the Shared Values of Safety, Integrity, Teamwork, Accountability, Customer Focus, and Entrepreneurial Spirit.

Benefits:  

• Paid Time Off (PTO)
• 401k Employer Match
• Bonus Incentives 
• Tuition Reimbursement Program 
• Medical, Dental and Vision plans
• Employee Assistance Program (EAP) 
• And more! 

IPS is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.

Any offer of employment is contingent upon the successful completion of a background and driving record investigation. As a federal contractor, our company is committed to maintaining a safe and drug-free workplace. Candidates for this position are required to complete a pre-employment drug screen successfully. The drug screening process will include testing for substances that may impair one's ability to perform the job safely and effectively.

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