Inside Sales Representative
Description
Who We Are:
Integrated Power Services (IPS) is the leading North American solution provider for power management, electro-mechanical and rotating assets. Serving customers across a wide range of industries, including power generation, utilities, water and wastewater, petrochemicals, air separation, oil & gas, metals, mining, paper, aggregates, and cement.
IPS defines world-class electric motor, generator repair, and Power Management every day. When you work for IPS, you can learn from industry experts and discover your potential while being part of a winning team committed to upholding our core values: Safety, Integrity, Teamwork, Accountability, Customer Focus, Entrepreneurial Spirit.
Key Responsibilities and Expectations:
Integrated Power Services (IPS) is seeking a skilled and dedicated Inside Sales Representative for our Seattle Service Center.
- Provide customer service for timely and cost-effective completion of all Distribution related functions in support of the IPS outside sales organization and our OEM partners. This includes but is not limited to:
- Processing customer inquiries
- Providing quotations
- Entering orders
- Processing orders
- Selection and procurement of motors from suppliers
- Investigation and resolution of customer issues
- Supplier management
- Act as a technical resource to address and resolve inquires and problems with assistance from engineering and OEM partners
- Provide client and sales correspondence:
- Tracking of shipments
- Processing orders and credits
- Assist with inventory management
- Interpret and ensure compliance with operating policies and procedures
- Utilize Continuous Improvement Process Solution tools and processes
- Establish and maintain relationships with external suppliers
- Maintain detailed notes in order files
Qualifications and Competencies:
- High school diploma required
- Sharp analytical thinking and reasoning abilities
- Strong proficiency in the use of Microsoft Office suite as well as Adobe Acrobat
- Ability to analyze and interpret data and take appropriate action
- Excellent time management
- Ability to communicate technical data in a clear and concise manner
- Must exhibit excellent written and verbal skills
- Technical background with electrical and/or mechanical products is a plus
- 3 or more years of customer service or inside sales experience in an industrial environment or equivalent education preferred
- Excellent interpersonal skills, including the ability to build rapport with current and potential customers and suppliers
- Critical attention to detail
Benefits:
- Paid Time Off (PTO)
- 401k Employer Match
- Bonus Incentives
- Tuition Reimbursement Program
- Medical, Dental and Vision plans
- Employee Assistance Program (EAP)
- And more!
IPS is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.
Any offer of employment is contingent upon the successful completion of a background investigation and drug screen.