Patient Experience Representative - Urgent Care (PRN)

Clerical West Des Moines, Iowa


A day in the life…  

Wondering what a day in the life of a Patient Experience Representative at The Iowa Clinic might look like?  

  • Arrive at work in the morning - no night shifts here! 
  • Represents the clinic by providing advanced level patient services regarding registration as a direct contact and resource to patient and will manage the flow of clinical scheduling, registration, patient materials and communicating delays or changes.
  • This position will also serve as a resource to registration, scheduling and clinical staff.
  • Strives to create The Iowa Clinic Experience with each interaction.
  • Hours are 7 am -7 pm when working weekdays, and 8 am - 3 pm when working weekends. 
  • This position will float between our Waukee, West Des Moines and Ankeny locations. 

This job might be for you if you have…  


  • High School diploma or equivalent required.
  • No medical office experience necessary, we will train you!
  • Highly motivated to work in a healthcare setting.

Bonus points if…  

  • You love exceeding people’s expectations.
  • You enjoy having fun where you work
  • Finding meaningful connections is what you live for

Know someone else who might be a great fit for this role? Share it with them!  

What’s in it for you  

  • One of the best 401(k) programs in central Iowa, including employer match and profit sharing
  • Employee incentives to share in the Clinic’s success
  • Quarterly volunteer opportunities through a variety of local nonprofits
  • Training and development programs
  • Opportunities to have fun with your colleagues, including TIC night at the Iowa Cubs, employee appreciation tailgate party, Adventureland day, State Fair tickets, annual holiday party, drive-in movie night… we could go on and on
  • Monthly departmental celebrations, jeans days and clinic-wide competitions
  • Employee rewards and recognition program
  • Health and wellness program with up to $350/year in incentives
  • Employee feedback surveys
  • All employee meetings, team huddles and transparent communication