Patient Experience Representative (Float)

Clerical West Des Moines and Ankeny and Waukee and Urbandale and Johnston and Indianola and Altoona, Iowa


A day in the life…
Wondering what a day in the life of a Patient Experience Representative at The Iowa Clinic might look like?
- Represents the clinic by providing advanced level patient services regarding registration as a direct contact and resource to patient and will manage the flow of clinical scheduling, registration, patient materials and communicating delays or changes.

- Strives to create The Iowa Clinic Experience with each interaction.

- This position will also serve as a resource to registration, scheduling and clinical staff.

- Schedule for this role will be Monday - Friday, based between the hours of 7 AM - 6 PM(subject to variation). This role will support various Primary Care clinic locations around the Des Moines metro.

- High school diploma or equivalent required.
- Medical office experience or hospital clerical experience necessary.
- Medical terminology preferred.
- Covid vaccine required. 

This position qualifies for a $2.50/hr float differential.

Why Work at The Iowa Clinic?
At The Iowa Clinic, our physicians and employees are our most valued resource and the differentiator in the service and care we provide. We exemplify our Star Values of Service Excellence, Teamwork, Accountability, Respect and Stewardship which enables a work environment where each individual can contribute and excel.  
The Iowa Clinic values the diversity and unique skills and talents of each individual and strives to create a workplace that supports and develops its people. 

The Iowa Clinic is locally owned by doctors living and working in our communities. That means decisions about patient care are determined by you and your physician, not someone else. We are proud that our 250+ healthcare providers consistently rank top in quality and outcomes as recognized by Iowa’s largest health insurer.
We also offer competitive benefits – including one of the most generous 401(k) employer profit sharing programs in the metro!