Training & Development Specialist (Full-Time)
Description
Looking for a career where you love what you do and who you do it with? You’re in the right place.
Healthcare here is different – we’re locally owned and led by our physicians, and all decisions are always made right here in Central Iowa.
By working at The Iowa Clinic, you’ll get to make a difference while seeing a difference in our workplace. Because as one clinic dedicated to exceptional care, we’re committed to exceeding expectations, showing compassion and collaborating to provide the kind of care most of us got into this business to deliver in the first place.
Think you’ve got what it takes to join our TIC team? Keep reading…
A day in the life…
Wondering what a day in the life of Training & Development Specialist at The Iowa Clinic might look like?
Job Duties and Responsibilities
- Conduct needs assessments to identify training gaps and prioritize content development
- Design, develop, and maintain role-based training curricula.
- Create engaging instructional materials (presentations, job aids, e-learning modules, videos)
- Facilitate new-hire orientation and refresher sessions for specific administrative functions (e.g. registration, billing, collections)
- Implement and manage an annual and periodic training calendar, ensuring timely completion of required courses
- Maintain, review, and update policy & procedure documentation as processes evolve
- Solicit, incorporate, and action feedback from trainees, supervisors, and SMEs to continuously improve training quality
- Partner with Data Analyst to validate data elements for training reports and assist in producing weekly/monthly training metrics
- Track and report on training completion rates, knowledge-check scores, and overall program effectiveness
- Provide one-on-one coaching and support for staff requiring remedial training or skill reinforcement
- Assist during system implementations or major process changes by developing “train-the-trainer” programs and communication plans
Knowledge, Skills and Abilities Required:
- Strong verbal and written communication skills, sound judgment, ability to maintain confidentiality and use discretion.
- Strong problem-solving and presentation skills.
- Strong consulting, change management, influencing and conflict resolution skills.
- Ability to foster teamwork and build positive and collaborative working relationships.
- Strong attention to detail and accuracy; provides timely and appropriate follow-up regarding areas of responsibility and meets commitments.
- Must possess business acumen to ensure actions and expenses are aligned with business goals.
This job might be for you if…
Education
- Bachelor’s degree in Education, Learning and Devleopment, Organizational Development, Healthcare Administration or a related field
Qualifications
- 2–4 years of experience in education, training or facilitation required.
- Experience training financial concepts preferred (e.g. patient access, coding, billing, AR).
Know someone else who might be a great fit for this role? Share it with them!
What’s in it for you
- One of the best 401(k) programs in central Iowa, including employer match and profit sharing
- Employee incentives to share in the Clinic’s success
- Generous PTO accruals
- and paid holidays
- Health, dental and vision insurance
- Quarterly volunteer opportunities through a variety of local nonprofits
- Training and development programs
- Opportunities to have fun with your colleagues, including TIC night at the Iowa Cubs, employee appreciation tailgate party, Adventureland day, State Fair tickets, annual holiday party, drive-in movie night… we could go on and on
- Monthly departmental celebrations, jeans days and clinic-wide competitions
- Employee rewards and recognition program
- Health and wellness program with up to $350/year in incentives
- Employee feedback surveys
- All employee meetings, team huddles and transparent communication