Patient Experience Representative-South Waukee

Clerical Waukee, Iowa


Wondering what a day in the life of a Patient Experience Representative at The Iowa Clinic might look like?
  • Arrive at work in the morning – no night shifts here!
  • Represents the clinic by providing advanced level patient services regarding registration as a direct contact and resource to patient and will manage the flow of clinical scheduling, registration, patient materials and communicating delays or changes.
  • Strives to create The Iowa Clinic Experience with each interaction.
  • Leave in the evening – hooray for working standard clinic hours!
  • High School diploma or equivalent required.
  • No medical office experience necessary, we will train you!
  • Highly motivated to work in a healthcare setting.
Bonus points if…
  • You love exceeding people’s expectations
  • You enjoy having fun where you work
  • Finding meaningful connections is what you live for
Know someone else who might be a great fit for this role? Share it with them!
What’s in it for you
  • One of the best 401(k) programs in central Iowa, including employer match and profit sharing
  • Employee incentives to share in the Clinic’s success
  • Generous PTO accruals and paid holidays
  • Health, dental and vision insurance
  • Quarterly volunteer opportunities through a variety of local nonprofits
  • Training and development programs
  • Opportunities to have fun with your colleagues, including TIC night at the Iowa Cubs, employee appreciation tailgate party, Adventureland day, State Fair tickets, annual holiday party, drive-in movie night… we could go on and on
  • Monthly departmental celebrations, jeans days and clinic-wide competitions
  • Employee rewards and recognition program
  • Health and wellness program with up to $350/year in incentives
  • Employee feedback surveys
  • All employee meetings, team huddles and transparent communication