Patient Experience Representative-Pain Management

Clerical West Des Moines, Iowa


Description

A day in the life… 
Wondering what a day in the life of a Patient Experience Representative in our Pain Management department at The Iowa Clinic might look like? 
  • Arrive at work in the morning – no night shifts here!
  • Represents the clinic by providing advanced level patient services regarding registration as a direct contact and resource to patient and will manage the flow of clinical scheduling, registration, patient materials and communicating delays or changes.
  • This position will also serve as a resource to registration, scheduling and clinical staff.
  • Strives to create The Iowa Clinic Experience with each interaction.
  • Leave in the evening – hooray for working standard clinic hours!
This job might be for you if you have… 
Qualifications 
  •  High School diploma or equivalent required.
  • Medical office experience or hospital clerical experience is necessary
  • Medical terminology is preferred
  • Highly motivated to work in a healthcare setting.
Bonus points if… 
  •  You love exceeding people’s expectations
  •  You enjoy having fun where you work
  •  Finding meaningful connections is what you live for
Know someone else who might be a great fit for this role? Share it with them! 
What’s in it for you 
  •  One of the best 401(k) programs in central Iowa, including employer match and profit sharing
  •  Employee incentives to share in the Clinic’s success
  •  Generous PTO accruals and paid holidays.
  •  Health, dental and vision insurance
  •  Quarterly volunteer opportunities through a variety of local nonprofits
  •  Training and development programs
  •  Opportunities to have fun with your colleagues, including TIC night at the Iowa Cubs, employee appreciation tailgate party, Adventureland day, State Fair tickets, annual holiday party, drive-in movie night… we could go on and on
  •  Monthly departmental celebrations, jeans days and clinic-wide competitions
  •  Employee rewards and recognition program
  •  Health and wellness program with up to $350/year in incentives
  •  Employee feedback surveys
  •  All employee meetings, team huddles and transparent communication