Insurance Office of America Careers

Description

Title: Personal Lines Supervisor

Welcome to Insurance Office of America – one of the nation’s largest and premier privately held insurance agencies! Recognized as a Top Workplaces USA Award winner, IOA’s commitment to both a rewarding culture and employee satisfaction is unwavering. Prioritizing a strong work/life balance, personal and professional growth, competitive benefits, and giving back to our community aren’t just clichés here – they’re a part of who we are. With a growing workforce and over 60 office locations across the US and Northern Ireland, we can confidently serve our clients with an unmatched standard of excellence.

Want to learn more? Complete the application below and one of our talented recruiters will be ready to answer any other questions you may have. 

Job Summary 

Strategic coordination and execution of day-to-day administrative and customer service activities with Account Team. Focused on managing a book of business, increasing account retention, and new business support. Capable of resolving the most complex customer service problems. Responsible for directing day-to-day activities and workflow; team communication and support, training, and team development. Acts as a Subject Matter Expert. Always provides outstanding client service, including proactively anticipating client needs, maintaining frequent and professional client communication, and responding quickly to any service requests. 

What You’ll Do: 

• Spend 20% of the time as an Account Manager for an assigned book of business, and meets all performance expectations regarding production, quality, and services associated with that book.
• Participate in team members' performance evaluation process.
  • Proactively recognize positive and negative team performance trends and provide frequent encouragement and praise, while communicating coaching or corrective action needs to the supervisor.
• Monitor team performance to ensure productivity, efficiency, quality, and standards are met, recommending corrective actions to operations management staff when appropriate.
• Participate in new employee selection process, including interviewing and making hiring recommendations.
• Coordinate new hire onboarding and ongoing training support within the team.
• Encourage continuous growth and professional development of all service operations personnel within the team.
  • Identify the next generation of branch operations leadership and communicate to Operations Manager to prepare candidates for succession in the Operations Team Leaders roles.
• Work effectively with operations management, seeking input and developing win-win solutions to any operations-related process, service, quality, or personnel issues.
• Maintain frequent and transparent communications regarding team performance and activities with branch operations management.
• Ensure compliance with core work process throughout the branch, including identifying and adopting best practice.
• Lead implementation and enforcement of all company work rules, standards, and policies and procedures in the team.
• Maintain a high degree of technical competence and industry/market expertise.
• Ensure management/leadership skills are continuously improved by actively participating in internal/external professional development opportunities.
• Direct day-to-day activities and workflow of assigned account management team members.
• Manage team days off calendars to ensure service continuity.
• Act as CSR and Account Coordinator subject matter expert for the assigned team; answering questions, providing support, and assisting with developing solutions to problems.
• Ensure appropriate team staffing levels necessary to meet all operational and service goals, and recommend adjustments as needed.
• Act as a back-up for teammates as needed, covering for others in their absence and ensuring overall team service excellence.
• Continually look for, recommend, and implement process improvements and best practice to improve individual, team, and organizational effectiveness.
• Will be required to maintain Continuing Education credits to maintain an active status level of insurance licensure.
• Regular and consistent attendance is expected, and a necessary component of the position.
• Perform other duties as assigned.  

What We’re Looking For: 

      5+ years of insurance experience, 3+ years Supervisor/Management experience.

      College degree preferred, high school diploma or equivalent required.

      All required active licensing – minimum of 20-44.

      Advanced customer service skills.

      Excellent multi-tasking, organizational, delegation and decision-making skills.

      Advanced verbal/written communication skills.

      Ability to perform substantial work volumes with high degrees of accuracy.

      PC proficiency, including basic knowledge of MS Office.

      Ability to read and interpret data for application in rational decision making.

      Exceptional personal character. 

What We Offer: 

• Competitive salaries and bonus earning potential
• Great benefits, including company paid health insurance
• Paid time off for holidays, vacations, and sick time
• 401K with an employer match
• Participation in our employee stock plan
• Opportunities for professional growth and career progression
• A culture that emphasizes respect for every individual
• Company commitment to work/family life balance and community service
• Teammates who share your drive for excellence
• Knowing every day you are helping our clients protect their families and businesses 

Still wondering if IOA is the right fit for you? 

• If you want to feel the significance of knowing your efforts have been both recognized, appreciated and rewarded, then IOA is right for you.
• If you want to feel valued and have a real influence towards the continued success of your organization, then IOA is right for you.
• If you want to feel the peace of knowing that you’ve made the best decision of your professional life, then IOA is right for you.

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Any unsolicited resumes or candidate profiles submitted to e-mail accounts of employees of Insurance Office of America, hereafter referred to as IOA, or any of its subsidiaries are considered property of IOA for recruiting purposes and are not subject to payment of agency fees. In order to be an authorized vendor for IOA, any such agency must have an existing formal written agreement signed by an authorized IOA HR leader and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged by IOA on the particular search by a member of our Talent Acquisition Team. Likewise, for our authorized Vendors, if the candidate submission process is not followed, no agency fees will be paid by IOA or our subsidiaries.