Customer Support Agent

Operations New Providence, New Jersey United States


Description

Do you have a passion for customer service? Martindale-Avvo, a division of Internet Brands, is on the hunt for a client-oriented Client Services Representative to support our Captorra product.

As a Customer Support Agent, you’ll be the point of contact for our law firm clients, responding to inquiries via email, phone, and live chat. Additionally, this position will start and over the escalation process for unresolved customer problems. This is a perfect opportunity for an individual looking to expand their customer support experience.

A little more about the role… 

  • Respond to and resolve a wide range of inquiries with a focus on more technical and product questions, in accordance with department guidelines. 
  • Using sound judgment, triage and escalate client concerns to appropriate senior team members or appropriate support departments as needed. 
  • Work on other projects as assigned by management.

This position will require you to report to our Philadelphia office. 

The hours required for this position are: Monday - Friday 9:00 am - 6:00 pm

What we’re looking for… 

Customer Service experience - you’re a champion for great service and have worked directly with customers in the past. Whether it be in retail, food service, or traditional customer support, client satisfaction has always been your priority. 

Excellent communication skills - you communicate effectively in both verbal and written capacity, you have the ability to remain professional, courteous, and friendly under pressure. 

Strong attention to detail - you have pristine organizational skills, and can efficiently multitask without sacrificing your quality of work. 

You’re a team player - you have a positive, can-do attitude. You don’t mind jumping in to lend a hand from time to time and are happy to share your thoughts and ideas to improve the overall productivity of the team. 


About Internet Brands:

Headquartered in El Segundo, Calif., Internet Brands® is a fully integrated online media and software services organization focused on four high-value vertical categories: Health, Automotive, Legal, and Home/Travel. The company's award-winning consumer websites lead their categories and serve more than 250 million monthly visitors, while a full range of web presence offerings has established deep, long-term relationships with SMB and enterprise clients. Internet Brands' powerful, proprietary operating platform provides the flexibility and scalability to fuel the company's continued growth. Internet Brands is a portfolio company of KKR and Temasek. For more information, please visit www.internetbrands.com.

Internet Brands and its wholly-owned affiliates are an equal opportunity employer.