Telecom Engineer

Tech Ops New York, New York


Description

Internet Brands is seeking a Telecommunications Engineer.  This role will support all aspects of telecommunications at Internet Brands including voice, and video. This group will implement existing technologies at Internet Brands acquisitions, Additionally, this role will develop and support new telecommunications based solutions. 

Responsibilities Include:

  • Configure and support network equipment for Voice and Video applications.

  • Maintaining voice services and planning for disaster recovery and contingency operations plans

  • Manage user access to systems and equipment through account management and password administration. Implement Internet Brands telephony solutions at new acquisitions.

  • Design, implement, and support new telephony solutions that support our business objectives.

  • Administer, maintain, and troubleshoot telephony solutions, Assist Tier 1 resources in problem identification and resolution.. 

  • Manage Telecom vendor relationships from vendor product roadmaps to  problem resolution

  • Understand and apply security requirements to VoIP, AV, and other network related environments.

  • Implement or perform preventive maintenance, backup, or recovery procedures.

  • Monitor and analyze system performance, such as network traffic, security, and capacity.

  • Develop, maintain, or implement telecommunications disaster recovery plans to ensure business continuity. Maintaining voice services and planning for disaster recovery and contingency operations plans.

  • Develop procedures for Internet Brands Tier 1 support related to Telecommunications operations and day to day user management

  • Needed to have: Familiarity with with RingCentral, Five9, Avaya,

  • Nice to have:  Salesforce, ExecVision, Outreach, Microsoft Dynamics, Hosted-voice, PowerShell, data and wireless networking.  Certifications in products listed above. 

  • Bachelor Degree or equivalent.  Experience in lieu of education is preferred


About Internet Brands:

Headquartered in El Segundo, Calif., Internet Brands® is a fully integrated online media and software services organization focused on four high-value vertical categories: Health, Automotive, Legal, and Home/Travel. The company's award-winning consumer websites lead their categories and serve more than 250 million monthly visitors, while a full range of web presence offerings has established deep, long-term relationships with SMB and enterprise clients. Internet Brands' powerful, proprietary operating platform provides the flexibility and scalability to fuel the company's continued growth. Internet Brands is a portfolio company of KKR and Temasek. For more information, please visit www.internetbrands.com.

Internet Brands and its wholly-owned affiliates are an equal opportunity employer.