Account Manager

Customer Experience Los Angeles, California


Description

The Account Manager, based out of the Internet Brands corporate office in El Segundo, CA, supports our West/Southwest sales team. In this role, the Account Manager serves as an on-going liaison between Clients, Sales, and Operations. 

Responsibilities:
- Support new client roll-out efforts in collaboration with sales and operations.
- Maintain high level of customer service and relationship management support.
- Act as day-to-day liaison with existing and new clients through on-going follow up.
- Maintaining documents such as Annual Client Calendar, Forecast, and Pipeline, E-Letter, Client List.
- Interface with the tech team in an effort to resolve customer issues and provide input on potential improvements.
- Track and monitor customer payments, following up in delinquency situations.
- Able to start early is plus.

Requirements:
- Minimum of three years of working experience, preferably in a business-to-business account and sales support.
- Bachelor’s degree preferred.
- Highly organized and detail-oriented, strong administrative and organizational skills and strong people/social skills.
- Poised/professional, assertive, excellent written/oral communication skills, positive attitude, and team-oriented.
- Highly proficient in Microsoft Word, Excel, PowerPoint, Outlook.

About Internet Brands:

Headquartered in El Segundo, Calif., Internet Brands® is a fully integrated online media and software services organization focused on four high-value vertical categories: Health, Automotive, Legal, and Home/Travel. The company's award-winning consumer websites lead their categories and serve more than 250 million monthly visitors, while a full range of web presence offerings has established deep, long-term relationships with SMB and enterprise clients. Internet Brands' powerful, proprietary operating platform provides the flexibility and scalability to fuel the company's continued growth. Internet Brands is a portfolio company of KKR and Temasek. For more information, please visit www.internetbrands.com.  

Internet Brands and its wholly owned affiliates are an equal opportunity employer.