Customer Service - Product Specialist

Customer Experience New Providence, New Jersey


Description

Martindale-Avvo is looking for a Product Specialist to join our growing team in New Providence, NJ! A subsidiary of Internet Brands, our sites include Nolo.com, Lawyers.com, and topic-specific domains like Divorcenet.com and 3StepDivorce.com. This position will walk potential customers through our divorce product options and help them chose the best option for them.

Responsibilities

  • Help customers navigate through the different divorce products
  • Learn about the divorce process for each state
  • Have a deep understanding of the different divorce products Nolo offers including Online Divorce, Divorce Mediation, and using an Attorney
  • Upsell products to existing customers


Knowledge, Skills and Abilities

  • Strong sales skills with the ability to handle delicate situations
  • Excellent customer service and communication skills (oral and written)
  • Accurate and efficient data entry skills (50 words/minute and 10-key by touch)
  • Strong analytical and problem-solving abilities
  • Organized: able to prioritize multiple, sometimes competing tasks 
  • Patient: Can work effectively in sensitive and high-stress situations
  • Team player: excited about contributing to the organization and vision of the Service & Support Team


Requirements: 

  • 2+ years of technical support or customer service experience
  • 1+ years of sales experience preferred 
  • Familiarity with Mac and Windows Operating System


About Internet Brands:

Headquartered in El Segundo, Calif., Internet Brands® is a fully integrated online media and software services organization focused on four high-value vertical categories: Health, Automotive, Legal, and Home/Travel. The company's award-winning consumer websites lead their categories and serve more than 250 million monthly visitors, while a full range of web presence offerings has established deep, long-term relationships with SMB and enterprise clients. Internet Brands' powerful, proprietary operating platform provides the flexibility and scalability to fuel the company's continued growth. Internet Brands is a portfolio company of KKR and Temasek. For more information, please visit www.internetbrands.com

Internet Brands and its wholly-owned affiliates are equal opportunity employers.