Operations Support Specialist

Operations Austin, Texas


Austin based, Ngage ICS, an affiliate of Internet Brands, Inc., helps high-end service providers build their sales pipeline and increase their revenue by converting website traffic into pre-qualified leads. Ngage utilizes a unique live chat operating tool, service, and approach to convert web visitors and consumers into contacts for our clients.

We are seeking an Operations Support Specialist to join our team. Your responsibilities involve the overall support and fulfilment of client operations with a focus on health care providers. You will assist in onboarding new clients, both collecting the relevant information and executing the tasks necessary to build their accounts and set up their chat service. You will help troubleshoot issues with the chat service, which may range from the straightforward to the complex. You will also have the opportunity to use and develop your skills in web-based languages (HTML/CSS/Javascript) to address more complex client problems.

Job Requirements:

  • - Basic proficiency with common office software required. (email, spreadsheets, documents).
  • - Beginner-level knowledge of HTML/CSS/Javascript is required. (Formal training is not required).
  • 1 - 2 years prior experience in a sales or customer support environment 

Why Ngage?

Ngage Live Chat is a part of Martindale-Avvo, a family of market-leading brands designed to  grow professional practices. Our network of legal marketing resources, including Martindale.com, Avvo.com, Lawyers.com, Nolo.com and other top-ranking destinations, provides access to more than 25 million consumers monthly—400,000 of whom request to speak with an attorney.

We Offer:
- Hands-on, continuous training.
- PTO + 8 paid holidays
- Competitive benefits: medical, vision, dental and life.
- 401(k) Match
- Fun, flexible working environment - on premise gym and yoga studio!
- Office building overlooks Lake Austin and Pennybacker Bridge.

Success starts with having the right people. At Internet Brands, we value and mentor each member of our growing team. We seek out talented, goal-oriented professionals who live and breathe the Internet and thrive in a flexible but challenging work environment. Our team of innovators has enabled Internet Brands to sustain high levels of profitability and success while evolving along with the Internet for over 20 years.

At IB, we promote an entrepreneurial, friendly culture that applauds innovation and results while embracing change and independence. Our employees are intensely driven and constantly encouraged to reach higher and use creativity to achieve success – all the while enjoying high levels of collaboration and the luxury of coming to work in jeans and sneakers. We are proud to offer a unique blend of the innovation of a start-up with the history, stability, and benefits of an established corporation.

Internet Brands and its wholly owned affiliates are an equal opportunity employer.