IT Support Analyst

Tech Ops Downers Grove, Illinois


Officite and Internet Brands are looking for an IT Support Analyst to join our Downers Grove office.

- Oversee local operations of Active Directory domain.
- Support and monitor Print Server and File Share.
- Manage Windows Active Directory Users and Groups.
- Provide new hire onboarding orientation.
- Image computers.
- Deploy Windows and Mac workstations.
- Support VOIP phone system as a liaison to VoIP service provider.
- Perform desktop support and troubleshooting. Troubleshoot break/fix issues.
- Troubleshoot/Review corporate antivirus/anti-malware software.
- Basic network troubleshooting (LAN/WLAN) at the office.
- Assist with local servers maintenance and administration.
- Maintain local network & IDF room.
- Maintain inventory of local computer equipment and peripherals.
- Be cross-trained in other IT duties to provide skill overlap.
- Document configurations, processes and procedures.
- Follow workplace rules as laid out in Companies employee handbook.

- Ability to quickly learn new technologies as needed.
- Ability to prioritize and keep track of simultaneous tasks & deadlines.
- Excellent problem solving abilities.
- Ability to produce clear technical documentation for both technical and non-technical audiences.
- Produce quality work under pressure, while keeping a professional attitude with co-workers.
- Ability to share information and communicate technical information to local and remote team members in
a friendly, concise manner.
- Self-motivated and disciplined.
- Patience and ability to educate users in how to avoid or resolve problems.
- Experience in Operating System deployments.
- Have a sense of humor and love technology!

- 3+ years of Tech Support including Windows environment administration.
- Experience with Google Workspace, RingCentral Hosted PBX, Five9 or InContact Call Center a plus.

About Internet Brands:

Headquartered in El Segundo, Calif., Internet Brands® is a fully integrated online media and software services organization focused on four high-value vertical categories: Health, Automotive, Legal, and Home/Travel. The company's award-winning consumer websites lead their categories and serve more than 250 million monthly visitors, while a full range of web presence offerings has established deep, long-term relationships with SMB and enterprise clients. Internet Brands' powerful, proprietary operating platform provides the flexibility and scalability to fuel the company's continued growth. Internet Brands is a portfolio company of KKR and Temasek. For more information, please visit

Internet Brands and its wholly-owned affiliates are an equal opportunity employer.