Client Services Intern (Paid)

Customer Experience Downers Grove, Illinois


Description

As we expand our Client Services team, we are looking for a part-time Client Services Intern (Paid).  This position has a variety of duties largely centered on telephone support to provide creative & strategic recommendations to clients based on their individual needs. These strategies include website design/ layout, technology integration/ direction, online marketing direction/integration, e-communications strategy/ design as well as overall online marketing recommendations.

Position Responsibilities:
- Handle inbound calls and provide web knowledge and technical support to clients.
- Complete client support requests, including:
- Basic website changes/edits.
- Product related outbound calls (Client education, client satisfaction surveys, billing questions, and website edit approvals).
- Troubleshooting client issues.
- Project management of Video Tour product (office tour/slideshow).
- Communicate effectively between client, 3rdparty vendor, and Officite to ensure final product meets/exceeds client’s expectations.
- Perform quality assurance for client websites and new product releases.
- Assist the Client Services Team with projects as needed.

Must Have’s:
- Excellent verbal and written communication skills.
- Handle inbound calls and provide web knowledge and technical support to clients.
- A willingness to take direction, as well as individual initiative.
- Ability to work independently as well as collaboratively with team.
- Ability to handle multiple tasks/projects at a time while meeting client Service Level Agreements (SLA’s)

Nice to Have’s:
- Pursuance in Graphic Design, Communications, Business or related degree.
- Proficient in Microsoft Office.
- Knowledge of Social Media (Facebook Businesses).
- Basic knowledge of Photoshop and HTML (Recognition, do not need the ability to write code).
- Customer service experience (Telephone-based client support preferred but not required)

Learning Objectives:
- Gain experience working with multiple client accounts and requests while meeting deadlines.
- Enhance problem-solving, decision making and time management skills.
- Strengthen communication skills with clients.
- Evaluate specific program processes and find areas of improvement.

Hours of Operation: 
Monday through Friday, 8:00 am to 6:00 pm. Interns may work up to 30 hours per week, we are flexible with hours and will work with your school schedule.

Success starts with having the right people. At Internet Brands, we value and mentor each member of our growing team. We seek out talented, goal-oriented professionals who live and breathe the Internet and thrive in a flexible but challenging work environment. Our team of innovators has enabled Internet Brands to sustain high levels of profitability and success while evolving along with the Internet for over 20 years.

We promote an entrepreneurial, friendly culture that applauds innovation and results while embracing change and independence. Our employees are intensely driven and constantly encouraged to reach higher and use creativity to achieve success – all the while enjoying high levels of collaboration and the luxury of coming to work in jeans and sneakers. We are proud to offer a unique blend of the innovation of a start-up with the history, stability, and benefits of an established corporation. 

Internet Brands and its wholly owned affiliates are an equal opportunity employer.