Customer Support Representative

Operations San Diego, California


Description

As we expand our Customer Support Team, we are looking for a full-time Customer Support Representative.  The successful candidate will be passionate about great client service and will show it in their actions, their attitude, and their execution. In addition, this individual must also be personable, professional, reasonable, mature, and responsible.

Responsibilities:
- Handle incoming calls, chats, emails, and support tickets from clients seeking assistance with their website and services. 
- Assist clients in best SEO/marketing practices to drive traffic to their site and provide basic guidance on how to increase conversion and digital presence. 
- Assist in HTML, Web Site Management, Domain Management, and the creation of simple buttons in Photoshop.
- Understand, navigate, and utilize ticketing, billing, and proprietary systems.
- Assist clients experiencing issues of a technical nature, including basic email and domain support.
- Ensure continual product relevance by routing client needs and requests and knowledge of the client environment to team management. Provide input on product and service strategies.

Qualifications:
- Photoshop and HTML experience required.
- SEO and web experience are a plus (but not required).
- Salesforce experience is a plus.
- Great communication skills, both written and verbal.
- Extreme attention to detail.
- Strong analytical, planning, and problem-solving skills.
- Track record of professionalism and integrity.
- A strong technical aptitude.
- Solid experience with Google Suite.
- Experience with call support environments is a plus.

About Internet Brands:
Headquartered in El Segundo, Calif., Internet Brands® is a fully integrated online media and software services organization focused on four high-value vertical categories: Health, Automotive, Legal, and Home/Travel. The company's award-winning consumer websites lead their categories and serve more than 250 million monthly visitors, while a full range of web presence offerings has established deep, long-term relationships with SMB and enterprise clients. Internet Brands' powerful, proprietary operating platform provides the flexibility and scalability to fuel the company's continued growth. Internet Brands is a portfolio company of KKR and Temasek. For more information, please visit www.internetbrands.com.  

Internet Brands and its wholly owned affiliates are an equal opportunity employer.