IT Support Analyst

Tech Ops New Providence, New Jersey


Description

Martindale and Internet Brands are currently looking for an IT Support Analyst (Helpdesk Administrator) to join our New Providence, NJ team. In this role, your primary duty will be helping with day to day computer issues, assisting with upgrades, and monitoring overall network performance. You will also maintain up-to-date reporting on all quality issues and inform management of any issues that should be addressed both in quality and in system limitations. 

Responsibilities:
- Oversee local operations of Active Directory domain.
- Support and monitor Print Server and File Share.
- Manage Windows Active Directory Users and Groups
- Deploy Windows and Mac workstations
- Support VOIP phone system as a liaison to VoIP service provider.
- Perform helpdesk support and troubleshooting
- Troubleshoot/Review corporate antivirus/anti-malware software.
- Basic network troubleshooting (LAN/WLAN) at the office.
- Be cross-trained in other IT duties to provide skill overlap.
- Document configurations, processes and procedures.
- Follow workplace rules as laid out in Companies employee handbook.

Skills:
- Ability to quickly learn new technologies as needed.
- Ability to prioritize and keep track of simultaneous tasks & deadlines.
- Excellent problem solving abilities.
- Ability to produce clear technical documentation for both technical and non-technical audiences.
- Produce quality work under pressure, while keeping a professional attitude with co-workers.
- Ability to share information and communicate technical information to local and remote team members in a friendly, concise manner.
- Self-motivated and disciplined.
- Patience and ability to educate users in how to avoid or resolve problems.
- Experience in Operating System deployments.

Qualifications:
- 1+ years of Tech Support including Windows environment administration.
- Experience with RingCentral Hosted PBX or InContact Call Center a plus.
- Ability to problem solve and multi-task in a fast paced environment.
- Have a sense of humor and love technology!

About Internet Brands:

Headquartered in El Segundo, Calif., Internet Brands® is a fully integrated online media and software services organization focused on four high-value vertical categories: Health, Automotive, Legal, and Home/Travel. The company's award-winning consumer websites lead their categories and serve more than 250 million monthly visitors, while a full range of web presence offerings has established deep, long-term relationships with SMB and enterprise clients. Internet Brands' powerful, proprietary operating platform provides the flexibility and scalability to fuel the company's continued growth. Internet Brands is a portfolio company of KKR and Temasek. For more information, please visit www.internetbrands.com.

Internet Brands and its wholly-owned affiliates are an equal opportunity employer.