Dealer Relations Account Manager

Customer Experience Auburn Hills, Michigan Los Angeles, California


Description

We currently have an opening for an Account Manager in our growing Automotive Vertical. The Account Manager will be responsible for managing post-sale activities for our automotive dealer partners.  An ideal Account Manager will partner with our dealers and sales teams to ensure their long-term success with our portfolio of automotive lead products and services.

Responsibilities include:
- Account Management for an assigned group of dealer-clients including: troubleshooting and resolving issues, executing account changes, and answering inbound correspondence as well as completing 40-50 outbound calls daily.
- Work extensively with the inside and outside sales teams to build, develop, and maintain positive business relationships with our new and established dealer-clients.
- Identify sales opportunities and communicate the value of IB Automotive products and services to our dealer-clients.
- Partner with internal departments including Accounting, Collections, Marketing, and Business Strategy to respond and resolve escalated dealer-client issues.

Qualifications/Skills:
- Possess strong time management, multi-tasking, and organizational skills.
- Provide a positive, solution-based buying experience for our dealer partners.
- Ability to discuss, educate, and upsell dealer representatives on the advantages of our dealer lead programs and services.
- 1-2 years of customer service or similar experience preferred.
- The ideal candidate will have the ability to recognize an issue, fully engage with a solution, and resolve transactions in a timely manner.
- Candidate must possess outstanding phone skills and ability to handle escalated inbound and outbound calls.

About Internet Brands:

Headquartered in El Segundo, Calif., Internet Brands® is a fully integrated online media and software services organization focused on four high-value vertical categories: Health, Automotive, Legal, and Home/Travel. The company's award-winning consumer websites lead their categories and serve more than 250 million monthly visitors, while a full range of web presence offerings has established deep, long-term relationships with SMB and enterprise clients. Internet Brands' powerful, proprietary operating platform provides the flexibility and scalability to fuel the company's continued growth. Internet Brands is a portfolio company of KKR and Temasek. For more information, please visit www.internetbrands.com.

Internet Brands and its wholly-owned affiliates are an equal opportunity employer.