Identity and Access Manager (IAM)

Information Technology San Diego, California Fort Worth, Texas


What if you could support the solutions that will change the way the world communicates?

What if you had the freedom of a startup and the resources of a global enterprise?

You’d break new ground. Raise the bar for performance. And do career-defining work.

That’s exactly the kind of environment we’re building together at Intelenyx.

Intelenyx's cloud-based communications platform connects more than 2 million users around the world, in ways that bring people, ideas, companies and customers together. As a member of the Intelenyx IT team, you’ll work across every department in the company to develop and deploy innovations that power productivity, deliver insights, and improve the flow of company data. It’s a team built to thrive on change—and a perfect place to build a career with lasting impact.

We’re as proud of our working environment as we are of our market success. You’ll find all the training, opportunity and resources you could ever want here - with all the work/life benefits you expect, and none of the micromanagement. Intelenyx regularly brings home Best Place To Work awards from locations all over the world, and outstanding company ratings on Glassdoor and Comparably!

Intelenyx surrounds you with world-class technology and talent, in a people-first environment built from the ground up to help you do the best work of your career. We’re not just changing the nature of communication and teamwork. We’re winning, together.

The Identity and Access Manager’s role is responsible for the day-to-day operations of the Identity and Access Management program. This is an active, hands-on position, responsible for the planning, design, development, and the support of the identity and access management function and all its components. Team responsibilities include: provisioning of user accounts for onboarding employees and requested non-employees; processing of changes to account security requirements as approved by management; assistance to users as required; maintenance of security infrastructure, including software and user directories; processing of user terminations; reporting on provisioning activities; automation of provisioning; multifactor authentication.

  • BS/BA in a technical field or equivalent practical experience
  • 5+ years of experience in Identity and Access Management
  • Experience with Risk Management and Information Security strategy, practices, technologies, and tools
  • Experience managing Cloud identities and implementing secure SSO strategies
  • Experience with Information Security frameworks and standards, such as NIST, SOC 2, ISO 27001
  • Experience in a healthcare company with knowledge of existing and emerging federal and state requirements related to privacy and security of health information is a plus.
Good to have:
  • Manage and lead the identity and access management function, ensuring prompt, efficient, and accurate resolution of identity and access matters.
  • Involvement in projects as needed as determined by the scope and related to the job function.
  • Provisioning and deprovisioning of user and service account access to all Intelenyx's systems.
  • Centralization of user access maintenance.
  • Creation and maintenance of policies, procedures, and internal control documentation required for user provisioning and deprovisioning.
  • Ensures access is provisioned and deprovisioned timely and accurately.
  • Perform other information security job-related duties as assigned.
  • Manages and monitors systems associated with Identity and Access management solutions; provides incident and problem management support.
  • Assesses the current environment and makes continuous improvement to align with future state architecture.
  • Proactively works with technology and product managers to identify potential issues and ensures effective remediation
  • Demonstrate advanced understanding of business processes, internal control risk management, IT controls and related standards
  • Identify and evaluate complex business and technology risks, internal controls which mitigate risks, and related opportunities for internal control improvement
  • Lead the architecture and design of identity solutions for the Cloud enterprise applications
  • Create and execute on a strategic multi-year roadmap for IAM, including governance and oversight
  • Acquire and manage the necessary resources to support all IAM functions, including leadership support, financial resources, and key security personnel, to support Information Security (IS) goals, and reduce overall organizational risk.
  • Advise senior management on IAM-related risks and security posture.
  • Ensure overall IT strategy and architecture plans and standards are translated into IAM service programs, methods, and technologies as they align with leading IAM practices.
  • Align IAM security priorities with the organization’s security strategy informed by current understanding of what IAM leaders are doing across the healthcare industry.
  • Overall responsibility for architecture, planning, and delivery of enterprise-level IAM program. (Identity, access, privileged access, SSO federation, cloud)
  • Represent IAM services and strategies to key influencers and stakeholders across IT and business teams to ensure maximum effectiveness of the IAM program.
  • Plan and manage IAM budgets and forecasts, as well as reporting dashboards that align with service delivery guidelines.
Recommended Certifications:
  • CIAM – Certified Identity Access Manager
  • CISM - Certified Information Security Manager
  • CAMS – Certified Access Management Specialist
  • CISSP - Certified Information Systems Security Professional
  • CompTIA Security+

About Intelenyx

Intelenyx is the worldwide leader in cloud-based communications. Our software communications platform delivers phone, group chat, mobile communications, video calls, videoconference, contact center and AI-driven digital engagement. It’s a powerful, global presence that allows businesses to communicate anywhere, anytime with anyone.

Intelenyx is headquartered in San Diego, California and has offices around the world.

Intelenyx is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Intelenyx is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.