Medical Assistant

PACE Program - LIFEWAYS San Francisco, California


You may think “old” when you think of Institute on Aging because we offer services for elders and are a 40+ year institute…. but you wouldn’t be more wrong. While we do have a long-standing history in the Bay Area, IOA is on the forefront of revolutionary healthcare models, reshaping the way people can age in place. Our innovative models transform lives, enhance communities, and save healthcare systems millions of dollars. Rather than focusing on archaic outdated design, we strive to consistently question the “status-quo” and create new and more innovative ways to help aging adults maintain their quality of life. With over 23 programs, we offer multiple ways to aid seniors maintain their health, well-being, independence and participation in the community, fulfilling our mission.

Institute on Aging (“IOA”) is a San Francisco based non-profit agency dedicated to preserving the dignity, independence and well-being of aging adults and people living with disabilities.  We believe the future should be something to look forward to, at every age. We embrace the Bay Area’s vibrant and varied culture and celebrate the diversity of its inhabitants.  We have a commitment to representing, honoring and enhancing the journeys of aging adults, including those from many different cultures. 

The Lifeways Center- PACE Department is seeking a Medical Assistant located at IOA’s headquarters in San Francisco’s Inner Richmond neighborhood. Reporting to the Director of Clinical Services, the Medical Assistant offers direct services, either directly or indirectly, to all participants in the Primary Care Clinic.


  • As part of a health care team, provides personal care and assistance within the clinic, which will help to maintain and increase the ability of older participants to live safely at home. Tasks may include: assisting participants with personal care (colostomy care, bathing, peri-care, care of mouth, skin and hair), eating; helping in and out of bed in the center; assistance in toileting (including use of bedpan) and ambulating, taking of vital signs and collection of urine, sputum, etc.
  • Completes tasks within certification including preparing participants to see MD/RN, complete and document blood draws, skin test placement, administer medication orally, and other tasks within Medical Assistant scope of practice.
  • Communicates data collected, such as vital signs and urine output, to appropriate clinic staff.
  • Works with clinic aide to ensure supplies in the exam rooms and clinic storage are stocked and organized.
  • Works closely with Primary Care Providers to prepare participants for visits.
  • Provides behavioral/emotional supervision or support to participants, such as reality orientation or reminders to follow through on nursing/medical care and diet restrictions.
  • Responsible for keeping clinic areas clean and safe when participants are on site.
  • Regularly reports on status and progress of participants to clinic staff.
  • Fulfills other administrative requirements of the job such as reporting, keeping statistical records and logs, medical records utilizing electronic medical records system, and attending staff conferences and meetings as directed.
  • May participate in the training and orientation of Health Workers, volunteers, etc.
  • Actively participates in and encourages actions that promote good public relations with participants, their families and friends, visitors and the community.
  • Working for a program that provides services six days a week, may be required to work a flexible schedule, including Saturday.
  • Provide back-up administrative assistance if the clinic clerk is absent.
  • All other reasonably related jobs as assigned.
  • Graduated from a certified medical assistant program


  • Preference will be given to those with experience in work with elders and/or acute care nursing.
  • Two years experience as a medical assistant preferred
  • Ability to work within the interdisciplinary team with initiative, imagination, resourcefulness and flexibility.
  • Knowledge of the community served.
  • Computer literacy preferred.
  • Language capability – Mandarin or Cantonese Preferred
  • Interest and willingness to work in a multilingual, multicultural environment.


  • Must be able to lift, transfer, push/pull, maneuver, and reposition 35 lbs.
  • Ability to reach, bend and walk
  • Five finger manipulation

IOA reserves the right to revise job descriptions or work hours as required.

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Institute on Aging is an Equal Opportunity Employer. Institute on Aging is committed to cultivating a diverse and inclusive work environment and providing equal opportunities to all employees and job applicants without regard to age, race, religion, color, national origin, sex, sexual orientation, gender identity, genetic disposition, neuro-diversity, disability, veteran status or any other protected category under federal, state and local law.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records