Project Manager - Operations

COO Office San Francisco, California


Institute on Aging (“IOA”) has a long-standing history of success in California and has always been on the forefront of revolutionary healthcare models including reshaping the way people can age in place. Our innovative models transform lives, enhance communities, and save healthcare systems millions of dollars. Rather than focusing on archaic outdated design, we strive to consistently question the “status-quo” and create new and more innovative ways to help aging adults maintain their quality of life. With over 23 programs, we offer multiple ways to aid seniors maintain their health, well-being, independence and participation in the community, fulfilling our mission.

Institute on Aging is seeking an Operations Project Manager, to join its team in San Francisco and support our growing operations throughout the state. The Operations Project Manager is responsible for oversight of the operational integration and support of executive leadership. We are seeking a professional with high quality project management skills and analytic support services.


  • Project Management for strategic growth, including CalAIM across California
  • Support organizational Diversity, Equity, and Inclusion efforts
  • Conduct Quality Improvement inventory with resulting report updated at minimum quarterly in partnership with Business Intelligence, as well as annual alignment with contract and operational goals
  • Develop an employee engagement plan for chief level executives to engage directly with staff with regular cadence, including home visits, staff meetings, and small group gatherings
  • Serve as primary contact for Human Resources recruiting, including prioritization of hiring for Operations across organization
  • Become a super user of multiple electronic health records to partner on system enhancements & report development with program leadership and Business Intelligence Department
  • Create PowerPoint presentations for operational leadership and workflow visuals for outside audiences including funders, key stakeholders, and others
  • Hold teams accountable for delivery on assigned projects, including operational leaders’ goal tracking
  • Provide support during the annual Emergency Preparedness Policy and Process, partnering with operational leadership, including in new geographies for initial development
  • Support program quality enhancement and process improvement
  • Assess project outcomes to support continuous improvement
  • Develop tracking tools and internal monitoring processes to ensure compliance and improved efficiency
  • Support to VP of Central Operations & VP of Community Living Services with project management tasks as needed
  • Development of a standard new hire onboarding process with successful implementation, including training on standardized tools
  • All other reasonably related tasks as assigned



  • Bachelor’s degree
  • Five years of project management experience
  • Intermediate skill level using Microsoft Excel (e.g. able to develop multi-sheet workbooks, cell formulas, conditional formatting, filter/sort, what-if analysis, etc.)
  • Detail-oriented, ability to manage multiple tasks at once, and desire to be extremely flexible in prioritization
  •  Individual must have strong communication skills; must possess the ability to communicate with    executive leaders and community-based staff

Preferred Requirements:

  • Intermediate level skill in using Microsoft PowerPoint preferred (e.g. create new presentations, embed charts, slide transitions etc.)
  • Experience working in non-profit, health care, and/or rapidly growing organizations
  • Interest and ability to work in a multilingual, multicultural environment

We encourage you to learn more about IOA by logging onto IOA reserves the right to revise job descriptions or work hours as required.

Institute on Aging is an Equal Opportunity Employer. Institute on Aging is committed to cultivating a diverse and inclusive work environment and providing equal opportunities to all employees and job applicants without regard to age, race, religion, color, national origin, sex, sexual orientation, gender identity, genetic disposition, neuro-diversity, disability, veteran status or any other protected category under federal, state and local law.

 Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records