Center Manager - Transportation

Day Program San Francisco, California


You may think “old” when you think of Institute on Aging because we offer services for elders and are a 40+ year institute…. but you wouldn’t be more wrong. While we do have a long-standing history in the Bay Area, IOA is on the forefront of revolutionary healthcare models, reshaping the way people can age in place. Our innovative models transform lives, enhance communities, and save healthcare systems millions of dollars. Rather than focusing on archaic outdated design, we strive to consistently question the “status-quo” and create new and more innovative ways to help aging adults maintain their quality of life. With over 23 programs, we offer multiple ways to aid seniors maintain their health, well-being, independence and participation in the community, fulfilling our mission.

On Lok Lifeways pioneered the model of care known as "Program of All-inclusive Care for the Elderly" or PACE. Institute on Aging operates a PACE Center in the Richmond District of San Francisco. PACE allows seniors who are ill or disabled to live in their own home, whether home is a family residence, apartment, retirement village or hotel room.

IOA’s PACE Center is a lively place where participants have access to medical care, social activities, exercise and meals. Participants may attend our PACE Center one to five days a week, based on the team’s recommendations and the senior’s needs and interests.  IOA’s staff members are sensitive to the needs and changes of each participant's health and emotional state. This comes from many decades of experience in senior care.

 The Lifeways Transportation Department is seeking a Center Manager, Transportation, to join its team in San Francisco. The primary responsibility is the management of daily transportation and van escort operations at On Lok Lifeways at IOA Day Center. And serves as point of contact for contracted transportation provider.

 The Transportation Manager will function as the leader of IOA transportation department operations, which includes the supervision and direction of van escorts for transporting frail and elderly clients. This position will serve as the liaison between the Lifeways PACE program and the contracted transportation provider. Additionally, it is also responsible for the collection of transportation related data, audit preparation and readiness, and corrective measure implementation.


  • Work closely with other members of the Lifeways Leadership Team to ensure that transportation services are coordinated with day center, rehabilitative, social work and clinic services for each participant.
  • Collaborate with other managers and staff members to revise and implement policies and procedures, goals, and objectives.
  • Responsible for the monitoring and managing of service utilization. Works with leadership team to ensure proper allocation of resources.
  • Participates in and/or chairs various center committees including, but not limited to Utilization Review, Quality Improvement, Complex Care, and Infection Control.
  • Supervise van escorts and other center staff as assigned.
  • Facilitate staff meetings with van escorts and communicate information as needed.
  • Provide administrative supervision including staff development, competency and job-related training, evaluation and hiring.
  • Transportation-related Responsibilities
  • Ensures delivery of quality transportation services by overseeing the department’s compliance with regulatory requirements, adherence to policies and procedures, and leading continuous process improvement and risk management efforts.
  • Confirm participant trip requests, changes, and cancellations.
  • Conduct regular inspections of vehicles.
  • Perform observations of the vehicle loading and unloading process.
  • Facilitate and/or participants in ongoing meetings with the contracted transportation provider to ensure operational efficiency.
  • Ensure all departmental regulatory requirements are tracked.
  • Track and report on participant ride-time data.
  • Direct investigations to verify and resolve transportation complaints and grievances.
  • Other duties as assigned. 


  • High school diploma required.
  • One year of experience and interest in working with frail elders; comprehension of health, social and behavioral concerns of this population.
  • 2 years supervisory and administrative experience in a transportation, healthcare, or related setting.
  • Computer literate and proficiency in Microsoft Suite, including Outlook, Excel & Word.
  • Ability to follow directions without constant supervision.
  • Display good time management skills.
  • Interest and ability to work in an interdisciplinary team. Personal qualifications must include stability and maturity, ability to work under pressure, imagination, flexibility and group leadership skills.
  • Organizational skill; attention to details, and ability/interest in multi-tasking.
  • Sincere interest in working with frail elders.
  • Interest and willingness to work in a diverse environment.
  • Experience working with union employees is preferred.
  • EPIC electronic medical records experience highly preferred.

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 IOA reserves the right to revise job descriptions or work hours as required

IOA is an Equal Opportunity Employer: minority/female/disability/veteran

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records