Insight Housing Careers

Description

Compensation: $25/hour
Schedule: On Call. Shifts for this program are Day (8am-4:30pm), Swing (4pm-12:30am), Night (12am-8:30am)
 

• Work with the Program Manager to provide quality service delivery to all shelter clients. 
• Maintain supervision of clients and of shelter property at all times. 
• Articulate and enforce program and facility rules and procedures clearly and consistently with all clients. 
• Serve meals utilizing ServSafe protocols. 
• Facilitate client chores. 
• Clean facility areas, strip beds, clean linens and restock cleaning supplies. 
• Update client Housing & Employment Board. 
• Model a kind, compassionate, customer service philosophy in all interactions with clients and other staff. 
• Manage a comprehensive intake process ensuring that each new shelter client completes all intake paperwork and is fully knowledgeable of shelter policies and procedures. 
• Partner with the Program Manager to co-facilitate Shelter Resident House Meetings twice a month documenting meeting notes, when on-duty. 
• Attend all monthly Shelter Staff Meetings.  
• Attend all Insight Housing All Staff Meetings. 
• Participate in all Emergency Drills when on-duty. 
• In collaboration with the Shelter Program Manager, ensure HMIS Data Quality when entering all client notes. 
• Submit timely and comprehensive log entries, Critical Incident Reports and other documents, as needed. 
• Read all Insight Housing -related emails to remain current on all important notices and requests. 
• Attend all Shift Change Cross-Over Meetings. 
• In collaboration with the Shelter Program Manager and Shelter Housing Case Manager, provide input on client Housing Plans and service activities. 
• Maintain client file notes per agency and contract standards of confidentiality. 
• Work to accomplish all Key Performance Indicators (KPIs). 
• Provide emotional support, empathy, problem solving, information and referral, mediation, crisis intervention and advocacy. 
• Understand and follow all shelter procedures as stated in the Insight Housing Shelter Policy & Procedures Manual. 
• Adhere to all Alameda County Shelter Standards. 
• Attend and participate in all meetings and trainings as assigned. 
• Complete and submit timesheets in a timely and accurate manner.   
• Work within the framework of Insight Housing’s Code of Conduct. 
• Perform other tasks as assigned. 

• High school preferred
• Ability to complete CPR/First Aid Training.
• Prior direct support experience with individuals experiencing homelessness, mental health, substance abuse or other social issues highly preferred. Prior Customer service experience in any industry will be considered.   
• Lived experience strongly preferred and will be valuable.
• Commitment to serving individuals experiencing homelessness, alcohol and drug dependency, and other mental health issues, and to trauma-informed approach to care for individuals.
• Knowledge of computer and Microsoft office suite (Word, Excel, Outlook and TEAMS). Experience with Homeless Management Information System (HMIS) a plus.
• Ability to interact in a supportive and professional manner with staff and clients of diverse cultural and economic backgrounds.
• Ability to provide good customer service. Communicate effectively and maintain a calm demeanor in stressful situations.
• Capable of working independently and as part of a team.
• Good verbal and written communication skills a plus.
• Good interpersonal and crisis intervention skills with a can do and flexible attitude. Ability to work well under high pressure.
• Ability to work with minimal supervision, multitask, maintain confidentiality and appropriate professional boundaries, and meet deadlines.
• Ability to maintain professional conduct, attitude, and appearance at all times. 

• Must be able to receive and maintain criminal records clearance.
• Must be able to obtain TB clearance.

• Regularly required to use hands and fingers to handle, feel, or operate objects, tools or controls, and reach with hands and arms.  
• Frequently required to stand, walk, sit, climb stairs, talk, hear, and see clearly.
• May be occasionally required to stoop, kneel, or crouch.  
• May be required to lift or move up to 50 lbs.