Meals Program Supervisor
Description
Compensation: $70k+ DOE
Benefits:
- Free Health, Dental, & Vision (50% of coverage paid for dependents)
- Affordable Chiropractic and Acupuncture benefits
- 19 Paid Holidays- (22 paid holidays in 2024!)
- 15 Vacation Days, with annual increase
- Retirement Plan with a match
- Paid Training
- 10-year anniversary sabbatical
- Flexible Spending Accounts
- Professional Development Allowance
- Paid Parental Leave benefit
- Discounted Pet Insurance
- and many more!
Company Overview
For more than 50 years, Insight Housing has provided a comprehensive range of housing, food, and support services to help those in need move from homelessness into a safe and affordable home of their own. We serve in seven counties in the bay area - Alameda, San Francisco, Contra Costa, Solano, Sacramento, San Joaquin, and Amador County. We are proud of our team members who are very dedicated to our mission of ensuring everyone in our community has a home through supportive, equitable, and sustainable housing solutions.
Program Overview
The Insight Housing Meals Program serves nutritious and delicious meals to people who are experiencing food and/or housing insecurity. The program operates two kitchen sites: the Hope Center in Berkeley, which serves 3 meals per day to the 32-bed Men’s Shelter and 12-bed Veterans Transitional Housing program, and the Dwight Way Center, which serves 3 meals per day to the 32-bed Women’s Shelter, 26-bed Veterans Transitional Housing program, and 15-bed Board & Care. During the weekdays, the Hope Center also provides a sit-down Community Meal for over 100 diners. Meals are also delivered to other residential programs in Berkeley.
Position Summary
Under the supervision of the Meals Program Manager, the Meals Program Supervisor is responsible for the day-to-day supervision of kitchen staff and operations, including overseeing and actively participating in meal preparation and service across Insight Housing’s Meals Program sites. This includes serving the Hope Center’s Men’s Shelter, Veterans Transitional Housing, and Community Meals Program, as well as the Dwight Way Center’s Women’s Shelter, Veterans Transitional Housing program, and Board & Care. The Supervisor will directly supervise Cook and Kitchen Assistant staff while maintaining an equal role in hands-on cooking and kitchen operations. This exempt, supervisory role that includes formal staff oversight and administrative accountability.
Essential Duties and Responsibilities
Supervision and Staff Management
- 1) Directly supervise Meals Program Cook(s) and Kitchen Assistant(s), including scheduling, day-to-day oversight, coaching, and performance management.
- 2) Onboard and train new kitchen staff, ensuring adherence to Insight Housing policies, food safety procedures, and program standards.
- 3) Provide guidance and support to Cook staff to ensure quality meal preparation and service; serve as acting lead in the absence of the Program Manager.
- 4) Assist the Meals Program Manager with performance evaluations and documentation as needed.
- 5) Supervise and direct volunteers during Community Meal service.
Meal Preparation and Kitchen Operations
- 6) Actively participate in and oversee the preparation and service of daily meals across program sites, including the Hope Center (Men’s Shelter, Veterans Transitional Housing, and Community Meals) and the Dwight Way Center (Women’s Shelter, 26-bed Veterans Transitional Housing program, and Board & Care).
- 7) Create and maintain weekly menus that are cost-effective, nutritious, and reflective of program needs.
- 8) Ensure weekend Cooks are prepared with approved menus, adequate food, and all necessary supplies prior to weekend shifts.
- 9) Conduct and oversee weekly food and supply inventory; coordinate ordering and delivery of food products.
- 10) Ensure all food, supplies, and kitchen areas are properly secured at the end of each shift.
- 11) Use agency vehicle to pick up needed supplies or deliver food to Insight Housing sites, including the Hope Center, Dwight Way Center, and other program locations, as needed.
- 12) Assist with food and supply delivery, loading, unloading, and proper storage. Exercise safe lifting and moving techniques.
Food Safety and Sanitation
- 13) Ensure proper food safety and sanitation practices in all food preparation and service areas, in compliance with local, state, and federal health and safety regulations.
- 14) Maintain cleanliness and organization of the kitchen, food storage areas, and dining room, including washing dishes, loading/unloading dishwashers, mopping floors, and garbage removal.
- 15) Assist the Meals Program Manager with maintaining the daily/weekly/monthly Deep Cleaning Tasks Tracker in accordance with Public Health requirements.
- 16) Conduct food safety training and reminders for kitchen staff on an ongoing basis.
Program Support and Coordination
- 17) Coordinate with the Shelter Program Manager and Resident Advocates to assess program needs and adjust meal service accordingly.
- 18) Assist with collecting and reporting meal statistics and program data as assigned.
- 19) Support food donation coordination with the Alameda County Food Bank and other food sources, as directed.
- 20) Break down and set up dining room tables and chairs at least three times daily to accommodate food service and social activities.
General
- 21) Participate in promoting a safe, healthy, and clean working environment consistent with agency health and safety practices.
- 22) Drive own or agency vehicle to various sites as required, documenting and reporting mileage per agency procedures; comply with agency driving policy at all times.
- 23) Attend and participate in all program and agency meetings and trainings as assigned.
- 24) Complete and submit timesheets in a timely and accurate manner.
- 25) Work within the framework of Insight Housing’s Code of Conduct.
- 26) Perform other tasks as assigned.
Qualifications, Skills, and Abilities
- 27) Knowledge of food safety procedures and possession of CA Food Handler’s Certification (or ability to obtain upon hire).
- 28) Ability to complete CPR/First Aid Training.
- 29) At least 3 years of food preparation or cooking experience in a restaurant, institutional, or group setting.
- 30) At least 1 year of supervisory or lead experience in a kitchen or food service environment.
- 31) Commitment to serving individuals experiencing homelessness.
- 32) Understanding of and sensitivity to issues related to homeless, low income, mentally disabled, and chemically dependent persons. Lived experience strongly preferred.
- 33) Proficiency in Microsoft Office Suite (Word, Excel, Outlook) or equivalent; computer skills required.
- 34) Ability to interact in a supportive and professional manner with staff and program participants of diverse cultural and economic backgrounds.
- 35) Ability to provide good customer service.
- 36) Communicate effectively and maintain a calm demeanor in stressful situations.
- 37) Capable of working independently and as part of a team.
- 38) Good written and oral communication skills.
- 39) Good interpersonal and crisis intervention skills with a can-do and flexible attitude.
- 40) Ability to work well under high pressure.
- 41) Ability to maintain professional conduct, attitude, and appearance at all times.
Special Requirements
This position requires frequent driving. A valid California driver’s license, reliable personal vehicle, current personal auto insurance as required by law, and an MVR sufficient to obtain and reasonably maintain insurability under agency auto liability policies. Must be able to receive and maintain criminal records clearance. Must be able to obtain TB clearance.
Physical Requirements
Regularly required to use hands and fingers to handle, feel, or operate objects, tools or controls, and reach with hands and arms. Frequently required to stand, walk, sit, climb stairs, talk, hear, and see clearly. May be occasionally required to stoop, kneel, or crouch. May be required to lift or move up to 50 lbs.