Clinical Case Manager
Description
Compensation: $31.73-$33.65/hour DOEE
Benefits:
- Free Dental & Vision
- 19 Paid Holidays - Including 4 Mental Health Days
- 15 Vacation days & 10 Sick Days Annually
- Retirement Plan with a match
- Paid Training
- 10-year anniversary sabbatical
- Flexible Spending Accounts
- Professional Development Allowance
- Paid Parental Leave benefit
- Discounted Pet Insurance
- Affordable Health Insurance, including a free healthcare option for employees
- 50% coverage paid by employer for dependents (vision, dental, health)
- and many more!
Company Overview
For more than 50 years, Insight Housing has provided a comprehensive range of housing, food, and support services to help those in need move from homelessness into a safe and affordable home of their own. We serve in seven counties in the bay area - Alameda, San Francisco, Contra Costa, Solano, Sacramento, San Joaquin, and Amador County. We are proud of our team members who are very dedicated to our mission of ensuring everyone in our community has a home through supportive, equitable, and sustainable housing solutions.
Program Overview
The Campus Interim Housing Program provides shelter and support services for people who are homeless in encampments in the City of Berkeley. The Campus Program includes provision of Housing Navigation to 23 units located in The Campus motel. Participants at this site will be provided with on-going housing navigation services to ensure support towards obtaining housing, as well as assistance with activities of daily living skills (ADLs), budgeting, and linkages to community resources.
Position Summary
Under supervision of the Program Manager, the Clinical Case Manager will be responsible for providing service coordination and mental health support and consultation to participants residing at Interim Housing sites. The Clinical Case Manager will create a mental health monitoring plan for participants who are identified as having mental health needs during intake. This includes regular mental health check-ins and counseling by mental health professionals during the participant’s stay. They will also provide information about available mental health resources, including walk through of the County’s Behavioral Health Care Services, which include, but are not limited to, crisis and urgent care, drop-in and supportive services, education and advocacy, and mental health education and support. If a participant is already connected to mental health care, the Clinical Case Manager will reach out to their existing provider to coordinate care. Additionally, the Clinical Case Manager will provide ongoing assessment of participant mental health needs, crisis de-escalation, and coordination with emergency personnel when necessary.
Essential Duties and Responsibilities
- Follow best practices for assisting program participants that align with Insight Housing’s professional standards and ensure excellent customer service. Best practices include but are not limited to low barrier access, harm reduction, trauma informed care, non-violent crisis intervention, motivational interviewing, and conflict management/de-escalation techniques.
- Develop and maintain a respectful, caring, tolerant, ethical, and empowering relationship with all individuals served through interim housing programs.
- Provide consultation to participants in collaboration with Housing Navigators, Resident Advocates, Program Manager and Program Coordinator.
- In partnership with Program Manager, act as an agency liaison with AC Healthcare Services Agency (HCSA) in the use of the CHR. Complete and sign-off on Disability Verifications for Permanent Supportive Housing (PSH), if licensed.
- Manage Community Healthcare Record (CHR) access and use across all Insight Housing programming.
- Collaborate with Program Managers, Senior Program Managers and Housing Navigators to coordinate on-site services and development of appropriate Housing Plans
- Support a case load of up to 25 participants; providing mental health screening at referral, complete mental health assessment; including acting as a liaison to current providers, identifying potential resources if needed, completing necessary paperwork; assist explanation of program rules and relations and otherwise acclimate to the facility
- Establish and maintain clear and effective communications with participants, ensure that their needs are met, assist them in the development and implementation of their treatment plans, and prepare them for warm hand offs to housing providers or other discharge plans.
- Provide informal counseling, focusing on the participant’s immediate situation and needs.
- Provide Cognitive/Behavioral types of intervention allowing the participant to work toward achieving their immediate goals and recognizing their strengths partnered closely with onsite team.
- Provide mental health guidance to onsite team in weekly team case conferences.
- Provide crisis assessment and intervention and assess the escalation of a situation.
- De-escalate or make appropriate decisions to manage the safety of others and self, interface with crisis/emergency responders as necessary.
- Assist with facilitating training to all Insight Housing Program staff on mental health, de-escalation techniques, motivational interviewing, working with seniors, trauma-informed care and other topics relevant to the delivery of quality support services.
- May lead the team to appropriately take steps to request a 51:50 hold with respective agencies.
- On occasion, assist with front desk coverage at Interim Housing site in the absence of a Resident Advocate or to relieve for a break.
- Assist program management to create and maintain a safe and professional working environment free of hostility, harassment, and discrimination.
- Attend relevant Alameda County meetings to collaborate on county housing initiatives, housing opportunities, resources and housing barrier removal planning.
- Drive your own or agency vehicle to various sites as required; documenting and reporting mileage according to agency procedures, so that services can be provided in a timely manner; comply with agency driving policy at all times.
- Participate in promoting a safe, healthy, and clean working environment consistent with agency’s health and safety practices.
- Attend and participate in all meetings and trainings as assigned.
- Complete and submit timesheets in a timely and accurate manner.
- Work within the framework of Insight Housing’s Code of Conduct.
- Perform other tasks as assigned.
Qualifications, Skills, and Abilities
- Master's Degree in Social Work or related field. Current BBS registration required.
- Ability to complete CPR/First Aid Training
- A minimum of three years’ experience working in a program serving persons with a history of homelessness or physical or mental disabilities is required; experience must be in the direct provision of services to participants.
- Experience in psychiatric rehabilitation, preferably in a social rehabilitation environment is preferred.
- Proficiency in Microsoft Office, email, internet, and calendaring applications. Experience with HMIS data entry strongly preferred.
- Lived experience strongly preferred.
- Must be proficient in use of computer and Microsoft office suite (Word, Excel, Outlook and TEAMS). Experience with Homeless Management Information System (HMIS) a plus.
- Must be able to conduct site visits on their own. Comfortable visiting participants/living spaces with large dogs
- Commitment to serving individuals experiencing homelessness, alcohol and drug dependency, and other mental health issues and to trauma-informed approach to care of individuals.
- Ability to interact in a supportive and professional manner with staff and clients of diverse cultural and economic backgrounds.
- Ability to provide good customer service. Communicate effectively and maintain a calm demeanor in stressful situations.
- Capable of working independently and as part of a team.
- Excellent verbal and written communication skills.
- Excellent interpersonal and crisis intervention skills with a can do and flexible attitude. Ability to work well under high pressure.
- Ability to work with minimal supervision, multitask, maintain confidentiality and appropriate professional boundaries, and meet deadlines.
- Ability to maintain professional conduct, attitude, and appearance at all times.
Special Requirements
- This position requires frequent driving. A valid California driver license, reliable personal vehicle, current personal auto insurance as required by law, and an MVR sufficient to obtain and reasonably maintain insurability under agency auto liability policies.
- Must be able to receive and maintain criminal records clearance.
- Must be able to obtain TB clearance.
Physical Requirements
- Regularly required to use hands and fingers to handle, feel, or operate objects, tools or controls, and reach with hands and arms.
- Frequently required to stand, walk, sit, climb stairs, talk, hear, and see clearly.
- May be occasionally required to stoop, kneel, or crouch.
- May be required to lift or move up to 50 lbs.
We are extremely proud of our diverse team and welcome all qualified applicants regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.