Area Manager

Retail Operations London, United Kingdom


Founded in 1970, Jigsaw was the first premium fashion brand on the high street. Since then, the company has expanded worldwide to work with the finest mills, cutting edge photographers, up-and-coming models and renowned architects. But the search for the best in the industry never stops. As our journey continues, we're looking for passionate and talented people to learn about Style & Truth: a set of values that sets us apart from the rest of the high street, a belief that everyone should feel empowered to embrace their own style, be true to themselves, and not slavishly follow the fashion world. This means putting style before trends and truth before hype. Join the Jigsaw journey.


We’re looking for an AREA MANAGER to join our team.


Area Manager



South East



As an Area Manager you will assume overall responsibility for the success of multiple Jigsaw Stores and concessions. You will lead our fantastic Store Managers - working closely to develop and guide them. You will offer training, coaching and support to ensure that sales and financial targets are exceeded and our high levels of customer service are maintained.



  • To drive the team performance across every store in your region to support increasing sales within your Area to meet Company set targets
  • Maximising sales and profitability of each store through commercial decision making
  • Accountable for the area P&L and its positive contribution to business
  • Manage all retail KPIs for each of your stores including (but not limited to) UPT, ATV, Profit, Stock loss, Controllable costs and payroll within Company objectives
  • To actively promote all digital initiatives in store that promote a better customer experience and regardless of how these impact on a store's P&L - including Ipad Sales, Web returns, One Stock Sales and Click and Collect
  • To understand the role of technology in store and promote ideas for improvements in our customer experience online and in store
  • To liaise with Head Office departments on a regular basis to support store performance inc. HR, Retail Operations, Security, Buying, Stock Control Finance, Property and Marketing
  • Support Store Managers in delivering exceptional customer service throughout stores
  • To communicate information to stores on a regular basis through emails, conference calls and area meetings
  • Manage and support all recruitment, induction, development and training of your management  teams
  • Ongoing performance management of your team ensuring that talent is being nurtured
  • Maintain ongoing communication with Area Manager colleagues and Head of Retail
  • Identify, assess, and inform the Director of any internal and external issues that affect the region
  • Provide regular product assortment and design feedback to Jigsaw's Product Development team
  • To take an active role in Monday trade feedback and meetings
  • Oversee the region's store marketing efforts and liaise with the central Marketing department to support stores
  • Develop and execute effective business strategies, market strategies and financial plans
  •  Ensure that relevant training is delivered in your region Proactively recruit for all open roles within your district
  • Assist with the formulation of company policies for the Retail Ops function.



  • Commercial awareness in order to understand the potential and maximise the opportunity of your region and its stores
  • The ability to communicate effectively to multiple stakeholders of different levels and areas of the business
  • Able to prioritise and organise effectively
  • Proven experience of performance management
  • Mentoring and training skills
  • Communication and listening
  • Team collaboration and leadership at all levels
  • Ability to work on own initiative
  • Forecasting and numeric reporting skills
  • People management skills such as the ability to motivate a team and delegate effectively
  • Ability to work under pressure and meet deadlines
  • Digital literacy e.g. Word, Excel



  • 23 days holidays
  • Life Assurance
  • Pension  
  • Staff discount – up to 50%
  • Eye care vouchers
  • Cycle to work scheme
  • Free parking
  • Subsidised lunches - £3 per day with our personal chefs
  • Gym access - with a personal trainer on Wednesdays
  • Season ticket loan
  • Access to group discounted –
  • Health insurance, dental insurance, health assessment, childcare vouchers, gadget insurance, travel insurance, Fab-u-less card
  • Membership to the Retail Trust – retailHUB
  • Sample sales