B2B Inside Sales Business Representative I
Description
Job Summary:
Provides inside sales of Inogen products to Business-to-Business accounts through outgoing and incoming phone and email contact. Generates new business from target account list and incoming multi-media lead sources. Fields technical product questions and assures that customer's needs are expeditiously addressed. Operates in collaboration with Territory Account Executives to achieve corporate sales objectives. Works to increase marketplace adoption of Inogen products, while exceeding customer expectations and providing a consistently high level of compliance, service, and professionalism.
Responsibilities
(Specific tasks, duties, essential functions of the job)
Level I
Build trust with providers by understanding their diverse needs for respiratory care and our products
Take initiative to organize target accounts, create strategic call plans, implement calls, and transition sales leads
Demonstrate a responsive pattern by responding to incoming calls, emails, and requests for information
Work with teammates to transition leads to Territory Account Executives
Accurately and consistently record customer information, activities, suggested improvements, problems you fixed, and updates in our CRM system to reflect your performance metrics
Ensure timely and accurate entering of samples requests and schedule follow-up time to pull through opportunities
Strives to routinely meet or exceed goals for call volume, create meaningful connections, and exceed expectations
The basics: Show up ready to work (maintain regular and punctual attendance), do the right things (comply with all company policies and procedures), and help out your colleagues (assist with any other duties as assigned).
Level II
All responsibilities listed above.
Product Expert certifications completed
Level III
All responsibilities listed above.
Support peers through special projects and/or mentoring as assigned
Knowledge, Skills, and Abilities
Excellent oral and written communication skills required
Attention to detail
Solutions-oriented problem solver
Impeccable phone etiquette
Must have proven track record of successful team participation as well as ability to work independently and self-start
Must self-motivate and deliver results with limited oversight
Must be motivated to achieve results based upon earnings opportunity
Qualifications
(Experience and Education
| Level I | |
|---|---|
| Associate degree or a combination of training, education and experience that is equivalent to the qualifications listed above and that provides the required knowledge, skills, and abilities. 1-3 years sales/customer service experience, preferred. Intermediate knowledge/proficiency in Microsoft Office, required. | |
| Level II | |
| Associate degree or a combination of training, education and experience that is equivalent to the qualifications listed above and that provides the required knowledge, skills, and abilities. 1-3 years sales/customer service experience, preferred. Intermediate knowledge/proficiency in Microsoft Office, required. Demonstrated mastery of Level I role through compliance and performance with a minimum of 90 days at or above 80% goal achievement without a serious or pattern of compliance violations. Successful completion of Product Expert certification | |
| Level III | |
| Associate degree or a combination of training, education and experience that is equivalent to the qualifications listed above and that provides the required knowledge, skills, and abilities. 1-3 years sales/customer service experience, preferred. Intermediate knowledge/proficiency in Microsoft Office, required. Demonstrated mastery of Level II role through compliance and performance. |
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.