Clinical Specialist
Description
Job Summary:
The Clinical Specialist assists Inogen in ensuring that the equipment placed in the client's home meets their clinical needs through a remote assessment of the patient using the equipment. The Clinical Specialist will be able to instruct the patient on the use and care of Inogen supplied equipment and answer basic service questions. All activities performed by the Remote Clinical Specialist are performed remotely from the patient and Inogen branches.
Inogen utilizes full-time Clinical Specialists. Full-time staff are expected to work 40 hours each work week.
Responsibilities(Specific tasks, duties, essential functions of the job)
- Conduct equipment set-up remotely by telephone and directly (home visits.
- Conduct titration studies, both remotely and directly, completing required documentation accurately and completely within one hour per patient.
- Complete service calls remotely and directly, documenting activities and results in a timely manner.
- Maintain a current calendar reflecting availability for patient appointments.
- Clinicians must present themselves in a professional manner while interacting with patients, family members/caretakers, medical staff and Inogen employees.
- Other duties include acting as a clinical resource for completing clinical appointments and other assigned tasks.
- Maintain regular and punctual attendance.
- Comply with all company policies and procedures.
- Assist with any other duties as assigned.
Knowledge, Skills, and Abilities
- Demonstrate skills required to remotely and directly assess and instruct patients in the safe use of Inogen supplied equipment.
- Knowledge of the current clinical issues/treatments of cardio-pulmonary disease processes as they relate to Inogen provided services.
- Knowledge of the current technologies used in cardio-pulmonary disease treatments as they relate to Inogen provided services
- Ability to work self-manage and work independently.
- Must have strong work ethic.
- Excellent oral and written communication skills required.
- Attention to detail is required.
- A valid driver's license and a clean driving record are required for this role.
Qualifications(Experience and Education)
- Bachelor’s degree in Healthcare, Nursing, Respiratory Therapy or related field, required.
- Licensed or Registered Respiratory Therapist or registered Nurse, required
- 3 years’ experience of clinical services, home medical equipment industry (oxygen therapy or respiratory), required.
- Intermediate knowledge/proficiency in Microsoft Office, required.
- A combination of training, education and experience that is equivalent to the qualifications listed above and that provides the required knowledge, skills, and abilities.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.